Dell admits laptop overheating problem

Dust-up over overheating notebooks

Written by Clive Akass, Personal Computer World

Dell has admitted that a 'small percentage' of its Inspiron 5100 notebooks have been experiencing overheating problems and that a fan vent has been redesigned and the Bios tweaked on later models to prevent this.

The admission came after Chris Richardson, a reader of Personal Computer World, contacted us when Dell demanded £325 to replace the motherboard on his 5100, a month after the end of his one-year warranty.

He discovered US postings complaining of a problem with the machine stemming from a dust build-up on the heat sink.

Advertisement

One, geocities.com, gives advice on how to deal with the problem.

Dell has agreed to replace Mr Richardson's motherboard and extend his warranty to three years as a 'gesture of goodwill'.

Dell said in a statement that the 5100 was designed to shut down if it overheated: 'However, we recommend that... customers experiencing this issue have their systems serviced under the Dell system warranty.'

The statement added: 'We would like to stress that this issue pertains to a very small percentage.'

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive CD Rom 10
All 26 issues of Computeractive from 2007 on one CD-Rom.

Ultimate Guide to PC Troubleshooting
Everything you need to know to solve your PC problems.

Create your own calendars softwareCreate your own Calendars
The fun and easy way to create your own calendars!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Christmas photo management with Live Gallery

05 Jan 2009I managed to take a break from the computer for most of the Christmas break but did end up spending quite some...

Download Junkie

Download Junkie

Your daily dose of download discussion

Salvage your infected computer using the AntiVir Rescue System

05 Jan 2009The problem with security software is that we over rely on their technology to protect our system, so become careless in our...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Ltd. 2008. Incisive Media Limited, Haymarket House,
28-29 Haymarket, London SW1Y 4RX, is a company registered in the United Kingdom with company registration number 04038503

Search computeractive.co.uk