Gartner warns banks on spyware fraud

Stronger access controls urged for online accounts as spyware blamed for rise in theft

Written by Robert Jaques, vnunet.com

Theft from personal bank accounts is the fastest-growing financial fraud plaguing US consumers, with spyware attacks to blame for much of the rise.

According to a survey by Gartner, 1.98 million online adults have experienced this sort of crime in the past 12 months. The analyst organisation urged banks to implement stronger access controls to online and telephone banking systems.

From the survey of 5,000 US adults who used the internet, Gartner estimated that the cost of this fraud was approximately $2.4bn in direct fraud losses - or $1,200 per victim.

Avivah Litan, vice president and research director at Gartner, said in a statement: "In most cases that are not inside jobs, thieves likely stole account numbers and passwords to get into accounts online or through telephone banking services. Neither method involves face-to-face transactions."

Gartner's study said: "Thieves appear to be proliferating through online channels."

Just by clicking on a pop-up ad, web users can inadvertently download spyware which can potentially trap their user ID and password for their online bank account without them ever knowing about it.

"It will take time for the financial services industry to develop sophisticated back-end tools, but banks must implement stronger access controls to online and telephone banking systems," said Litan.

The study recommends using shared-secret authentication, where a consumer might select a topic, such as the name of a favourite pet, and enter an answer that is shared with a service provider.

Gartner found that unauthorised access to checking accounts has grown faster than any other fraud in the past year.

In terms of number of victims, checking account hijacks were found to be the second most prevalent type of crime in the 12 months to April 2004, the most common being fraudulent credit card purchase.

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive CD Rom 10
All 26 issues of Computeractive from 2007 on one CD-Rom.

Ultimate Guide to PC Troubleshooting
Everything you need to know to solve your PC problems.

Driving Test Success
The UK's best-selling driving test software.

Computeractive Back Issues
Missed an issue? Click here to find a back issue

Advertisement

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

More storage added to Windows Live Skydrive

19 Nov 2008The storage limit for Windows Live Skydrive is to be increased to a very respectable 25GB . As of just now my...

Download Junkie

Download Junkie

Your daily dose of download discussion

Create original works with Artweaver

19 Nov 2008There are a number of tools available you can use to paint and create original works with, from basic freeware utilities to...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Ltd. 2008. Incisive Media Limited, Haymarket House,
28-29 Haymarket, London SW1Y 4RX, is a company registered in the United Kingdom with company registration number 04038503

Search computeractive.co.uk