Two BT adverts have been cleared by the Advertising Standards Authority (ASA)
following complaints from viewers.
One ad showed a mother and daughter arguing over the girl's constant use of
the internet.
At the end of the ad the mother expressed concern that her daughter may be a
'geek' rather than expressing concerns about the security of her internet use,
because the family used the parental controls offered by BT.
The ASA received several complaints that the ad encouraged or condoned
parents' letting their children use the internet unsupervised, and implied that
the parental control software offered by BT would protect children from all
online threats.
BT argued that the ad reflected the reality of modern life by highlighting
the pressures on parents to regulate children's access to the internet.
The telco claimed that it was not its intention to encourage children to use
the internet unsupervised, but to highlight the need for parental controls to
keep children safe.
The ASA concluded that the ad was not in breach of any of its regulations.
The watchdog accepted that the ad showed parents taking an interest in and
supervising their child's internet use, and the voice-over made it clear that
the parents were concerned about their child's welfare.
The second ad, for BT's business customer 24/7 IT and communications support,
showed Dragons' Den presenter Peter Jones working late in a darkened
office.
While away from his desk gremlins appeared from a lift and began causing
havoc by chewing through cables and creating mayhem.
Eleven people complained that the ad was incorrectly scheduled as it could be
seen by young children who could be frightened by the gremlins. Some even
claimed that their children had suffered nightmares as a result of seeing the
ad.
The Swarm advertising agency said on behalf of BT that, in the context of IT,
the word 'gremlin' had long been a synonym for 'problem' and that the ad sought
to harness this analogy.
Furthermore the ad had already been set so that it could not be shown in or
around programmes made specifically for, or targeted at, children.
The ASA cleared BT saying that the gremlins' antics were likely to be seen as
comedic rather than threatening and that the timing applied was sufficient.
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