UK broadband users are reluctant to give up their connection despite the financial squeeze

Consumers reluctant to give up broadband

Majority of UK broadband users want to keep connection despite credit crunch

Written by Dinah Greek, Computeract!ve

Despite the economic downturn, nine in ten people want to keep their broadband connection because they see it as a necessity rather than a luxury, according to Plusnet.

The internet service provider (ISP) commissioned a Yougov survey of 15 million broadband users in the UK to see which areas they would cut back on as the financial squeeze tightens.

Only three per cent of broadband users said they would give up their connection to economise.

Advertisement

Nearly five million (30 per cent) would rather give up magazine subscriptions, cigarettes and alcohol than their broadband.

Others (14 per cent) would tighten their belts by cutting back on eating out or takeaway meals and 12 per cent would give up going to the cinema.

However, of those people who are reluctant to give up broadband, only around six in ten said they would stick with their current supplier or tariff; nearly four in ten said if the credit crunch continues they will be looking for better deals and be prepared to switch to get this.

Only three per cent of the 15.3 million broadband subscribers in Britain are planning to give up their connection to economise, an indication of how important broadband has become to the nation.

Neil Armstrong, Plusnet’s products director, said: “Broadband is now so popular and central to the daily life of Britain that few consumers are ready to end their internet connection completely to make ends meet. Some are ready to switch suppliers to help with their household budgets but they still want to keep broadband."

Indeed, far from cutting back on their internet use, people are turning to it to beat the downturn by looking for better deals online. Around six in ten (59 per cent) are logging on to price comparison websites and nearly five in ten (46 per cent) are paying bills online to get discounts.

E-commerce is also getting a boost with 45 per cent of consumers buying goods online to get cheaper deals. Internet auctions are also regaining popularity with financially strapped consumers, with 35 per cent saying they were looking for bargains here. One in three of the respondents said they had taken to reading the news on their computers rather than buying a newspaper.

Mr Armstrong said the survey showed that “millions of people are using the power of the web to shop smartly and hunt down better-value goods and services”. He said the ISP was now launching a new broadband and home phone package aimed at helping those feeling the pinch.

The £16.99-per-month service has been designed so people can add additional download limits if they wish "so that you only pay for the broadband service you need. It is our response to the economic slowdown," said Plusnet.

The new Plusnet Essential package includes a 1GB download limit, home phone line rental and free UK landline calls at the weekend. A download calculator lets users know if they are approaching their limit. Additional usage can then be bought for £1 per GB in advance or £1.25 per GB after. All of Plusnet’s broadband usage between midnight and 8am is free, so customers don't eat into their allowance during this time.

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive CD Rom 10
All 26 issues of Computeractive from 2007 on one CD-Rom.

Ultimate Guide to PC Troubleshooting
Everything you need to know to solve your PC problems.

Create your own calendars softwareCreate your own Calendars
The fun and easy way to create your own calendars!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Standards for standards

08 Jan 2009Maybe the recession has forced vendors to appreciate the value of a grown up attitude to standards. Panasonic's approach to an industry-wide...

Download Junkie

Download Junkie

Your daily dose of download discussion

Transfer files across the Internet with FileZilla

09 Jan 2009It wasn't so long ago that a good FTP client would have been a useful tool for most Internet users....

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Ltd. 2009. Incisive Media Limited, Haymarket House,
28-29 Haymarket, London SW1Y 4RX, is a company registered in the United Kingdom with company registration number 04038503

Search computeractive.co.uk