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Even though the company lists a UK address, if it is based outside the UK, it is outside UK legislation and your only hope is to return it and hope for a refund
I bought a camera battery from an online retailer called UKbattery.net on 31 January. It was listed as being a Nikon EN-EL14 and should have worked with the Nikon D3100 camera, but it is not compatible.
Before ordering I checked that the UKbattery.net website had a UK mailing address but have been told I have to return the battery to Hong Kong.
Karen Waddicor
Ms Waddicor tried to protect herself by checking to see that the retailer had a UK geographical address. However, although we always tell people to do this, it is only a first line of defence and isn’t a foolproof way of ensuring the online retailer has a genuine UK office.
We checked the address given on the retailer’s website and found a restaurant called China Kitchen registered there. We are not sure what, if any, connection this business may have with UKbattery.net.
But if this retailer is based outside the UK’s jurisdiction, the only recourse Ms Waddicor has now is to send the battery back and hope it will refund her. She can’t use UK consumer law against a company based in Hong Kong.
She can make complaints, however. She paid for the battery using Paypal so can register a complaint there. We also believe she should contact Trading Standards, which can find out if there is any connection between the seller and China Kitchen.
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Hong Kong battery
These "copy" batteries are often poor value for money, frequently not holding a charge for very long and becoming unchargeable relatively quickly, compared with the "proper" one. Some are positively dangerous-exploding while charging or leaking in use. Also, unlike a "proper" one, such camera batteries are worth nothing on camera trade-ins
Posted by DG, 13 May 2011
Another view
I use third party batteries from a well-known supplier in the Channel Islands. I use them in both my D70 and D700. They have proved the equal of the Nikon ones. As far as I know, Nikon do not manufacture li-ion batteries; they are made for them. The reason the EN-EL14 didn't work is because the D3100 requires the battery to be 'chipped'; the P7000 can use the unchipped version. Nikon's battery pricing policy is a disgrace and giving chipped and unchipped batteries the same number is a disgrace too.
Posted by Bob Margolis, 04 Feb 2012