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Although Jersey has its own version of Distance Selling Regulations, they are very similar to those of the UK and goods should arrive within a 30-day period
I am having problems with an order for ink cartridges placed with a company called Inkspark. My order was placed at the end of April. I received an email confirming dispatch of the order.
Having allowed for delays in the post due to Bank Holidays, I still haven’t received my order.
Eddie Burton
Mr Burton placed his order on 21 April and should have received it by now. Inkspark is based in Jersey and is not bound by UK laws, but in the past couple of years the island introduced its own Sale of Goods Act and Distance Selling Regulations (DSR), which are almost identical in the rights they give consumers under the UK’s statutory laws.
Under Jersey’s version of the DSR, like the UK law, retailers have up to 30 days in which to deliver the goods, unless the two parties (buyer and seller) have agreed to a different date. Inkspark said it had already sent a replacement to Mr Burton after speaking to him and which was within the 30-day period.
People who have a problem with goods bought from Jersey need to contact Jersey Trading Standards.
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Inkspark Jersey
I placed and paid for an order on June 19th and today is July 22nd yet no order has arrived which is well over the 30days they mention above. Their Freephone number defaults to an answering machine. I'll post any reply from them here.
Posted by Gerald Barnett, 22 Jul 2011
InkSpark Jersey
Seems I'm not the only one to be underwhelmed by this company. I placed an order with them on 17th July and am still waiting on 27th July. OK, 10 days is not so long, but I would have had the goods aready from most other supplyers. Pretty galling since their Order Confirmation states 'Free Fast Delivery'. Do they have a different definition of 'fast' in Jersey? I have called their Customer Service line, which is a joke - just an answering machine and no-one responded to my message. I got a similar non-response when I emailed them. I shall definitely not be ordering from them in future, whether or not the goods do eventually arrive. This is no way to do business.
Posted by Nick Welch, 27 Jul 2011
Inkspark Jersey
I am having the same problem with Inkspark, my order was placed on the 20 July 2011, still no delivery. I think the Jersey Consumer Council will be my next port of call.
Posted by Paul Millers, 01 Sep 2011
compatibles that won't work
bought compatibles (£41) that won@t work & CANNOT get in touch with inkspark online or by 'phone or email - what has happened to them?
Posted by Dorothy Roberts, 20 Sep 2011
No Customer Serice from Inkspark
Placed order, they took the money, no goods have arrived. They NEVER answer the phone or reply to e-mails, now in the hands of Jersey Trading Standards. Avoid totally!!
Posted by Rodney Tietjen, 25 Oct 2011
Non delivery of goods
Exactly same situation. Ordered on 17 Sept and despite daily calls and emails no goods delivered and no response from Inkspark. I'll also be contacting Jersey Trading Standards.
Posted by Pat Charvonia, 27 Oct 2011
The same problem
I ordered Canon ink cartridge from Inkspark on 17/10/2011. on 18/10/2011 got an email from Inkspark that they have dispatched the item. But until today I didn't receive it. I tried to contact them through email and telephone. But no response.
Posted by Abreham, 27 Oct 2011
Inkspark Con.
The same has happened to me, what can we do?
Posted by chris jones, 28 Oct 2011
Inkspark not upto scratch
Inkspark, don't bother ; Received E-mail confirming order dispatch on 13 October. 29 October no goods. Fast delivery - no way
Posted by Bob Cadman, 30 Oct 2011
Inkspark Cowboys
As with all the people above, I have ordered ink cartridges, but 16 days after they were "Dispatched" they still haven't arrived. I usually look at reviews of companies before using them, but this time I was in a rush... (That will teach me!!) Contacting credit card to try and get a refund as no response to my email or phone messages from inkspark. (Do they really exist?)
Posted by Anne Arthur, 31 Oct 2011
Inkspark watch out
Same problems as above. They send confirming email but no inks arrived and they have not responded to phone messages. Their office never appears to be open
Posted by Shona, 31 Oct 2011
Inkspark Problems
Sadly I am normally the type of person who checks reviews first before making online purchases, but as my order was comparitively cheap, I wasnt too worried. However similar to all of the stories, I received an email within 24 hours to confirm dispatch and also havent received any goods. Telephone goes directly to a female automated answerphone, online support is nothing more than a link and never available and they haven't replied to emails. I have sent complaint to Jersey Trading Standards
Posted by Wayne Cook, 01 Nov 2011
Non delivery cartridges
Placed order 24th oct despached on 25th so they say still no delivery 1 nov unable to get in touch by phone or e-mail wish i had read the reviews above definatly never order from this company again be warned agains wasting your time and money
Posted by Pete Lewis, 01 Nov 2011
Waste of Space Save your money
The most useless website I have ever used. Warn as many people as you can about this unhelpful website.
Posted by P Thomas, 02 Nov 2011
Underlivered order from Inkspark
I ordered print cartridges from Inkspark.Ii got an email notifying me the items have been shipped.that was 28/10/2011.As at this moment i am yet to recieve my stuff.
Posted by Eric Akpore, 04 Nov 2011
Inksprark to**ers
Has anyone recieved ink from these cowboys? Still wating for my delivery after two weeks
Posted by richard williams, 08 Nov 2011
shocking
I'm in the same boat. Ordered £40s worth of Canon cartridges, three weeks later I received budget cartridges for a totally different printer. So anger and can't get through despite trying countless times. AVOID AT ALL COSTS!
Posted by Josh Lees, 11 Nov 2011
No delivery and no response !
I too am having trouble with inkspark, i ordered on October 25th was sent a despatch note on 26th and now the 14th November still no ink . Despite several attempts to contact them i get no response !!
Posted by Angi Stevens, 14 Nov 2011
At last
Order placed 12 October, delivery 9 November. Ink standard, delivery poor, customer service abysmal. Never again
Posted by Bob Cadman, 15 Nov 2011
Problems with Inkspark
I have had a similar problem. Ordered cartridges from this company at the beginning of November. Received email confirmation on 8th November to say order had been despatched. However today (16th November) still no order arrived and like everyone else I have been unable to make contact with them either by phone or email. I will be complaining to the Jersey trading.
Posted by Mrs Jill Luedicke, 16 Nov 2011
More problems
Echoing the concerns of the previous posts. Ordered at the start of November 2011, received a prompt confiramtion email but no goods. Customer service is non-existen, I'm now beginning to wonder whether the company is...
Posted by Shirley Love, 18 Nov 2011
HP Ink
I orderd 2 HP ink cartridges in Sept, they arrived as stated. Cheap too £5 each. Only ordered small amount just in case!!! - went to order more this evening - seems I was EXTREMELY lucky that the ink was despatched. Thank you for all the comments would have placed a larger order this time.
Posted by J, 21 Nov 2011
Catridges do not work
I bought some canon catridges on the 7th of November, my computer does not regonise them,I cannot find there details anywhere to contact them?
Posted by Julia Parks, 28 Nov 2011
complaint
sadly I too ordered from Inkspark. Money taken from account in August but no ink arrived. I rang and told office closed for a month. Rang and emailed in September/October/November. Still no ink. Customers beware.
Posted by carol ford, 07 Dec 2011