Even though his new computer is being shipped from Germany, Mr Harwood won't be entitled to the German warranty as companies offer the terms it feels are right
I bought a PC from Medion that includes a one-year warranty. Then I noticed that the PC was being shipped from Germany.
If my PC was made in and shipped from Germany, shouldn’t I be entitled to the same two-year warranty offered to people in Germany? No doubt my computer will be shipped to Germany if it needs a repair.
Mr Harwood is not entitled to the same warranty that is offered to Medion customers in other countries. Medion is entitled to offer the terms and conditions that it feels are right for specific countries because a warranty is not a legal entitlement.
If it is offered by a manufacturer or retailer then they must abide by the terms and conditions that they set out. Mr Harwood has additional protection under the UK Sale of Goods Act if the computer turns out to have an inherent fault.
This means that even if the PC has to be shipped back to Germany for repair, Mr Harwood must not be seriously inconvenienced. The law does not state how long a company can take over a repair, but a period of two weeks is a useful guide unless the customer agrees to a longer period.
Medion UK would probably use a UK-based computer repairer, which would be quicker and far cheaper. We have asked the company whether it does this or ships goods back to Germany for repair.
But whether it does or not, Mr Harwood cannot expect the company to offer him the same deals as it does to people in Germany.
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