When Mrs Ansel sent the charger back to Acer, the company claimed it had received the wrong one, and charged her for a replacement
I bought an Acer laptop in September 2011 from a company called Box.co.uk. The charger no longer works and when I contacted Box, the company told me to contact Acer. Acer wants to charge £68 for replacing the charger because it claims I had not sent the right one back.
Mrs Ansel said her 12-month Acer warranty covered her charger so there are two ways she can try to seek redress.
She must prove she sent back the charger that was supplied by Box. If Acer is wrong and the charger is the correct one for the laptop, under the Sale and Supply of Goods to Consumers Regulations 2002, Acer has to replace or repair it under its warranty.
If, however, Box sent the wrong charger and Acer can prove this, it must give this proof to Mrs Ansel. She can make a claim against Box under the Sale of Goods Act as the goods are ‘not as described’.
Mrs Ansell’s problem is to prove that the charger she sent to Acer is the one that Box included with the laptop. Acer said it was contacting Box about this matter. However we have advised her to get written confirmation herself from Box that it had supplied the right charger. She can then approach Acer with this proof.
If Box will not provide confirmation, this will be in her favour if she takes the claim forward, as it must disclose relevant information if there is a dispute. Mrs Ansel must also retrieve the charger from Acer to help with her case against Box.
She can then consider her next steps, which could involve the small-claims court if she wished to go this far. Hopefully writing to either company involved will produce a compromise.
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