Remote assessment to help disabled IT users

People who face difficulties using computers are set to benefit from a free remote assessment service from IT charity Abilitynet.

Abilitynet provides advice and training in the field of assistive technology (AT), a broad term for training, software and hardware that enables people with visual impairments and other disabilites to use PCs.

Now the charity has launched a service that enables trainers to carry out the necessary physical assessment of users' needs over a secure broadband connection.

In a pre-booked one-to-one session, the Abilitynet trainer uses a mixture of VoIP, telephone and video conferencing to gauge what mix of Windows tweaks and AT would best help the individual user, with webcams loaned to those who do not have one.

The trainer can also assume control of the PC remotely over the secure connection, enabling them to tweak Windows settings and download AT software for the user. Follow-up sessions and support by email and phone are also available, and home visits can be arranged for those most in need. Any specialist equipment the trainer recommends can be loaned out so that disabled users can try it out.

Abilitynet's director of operations, David Banes, said the scheme would vastly increase the numbers of people the charity could help each year.

He said: "It's not a privilege to be part of the online world - it's a human right. Self-assessment of this type means we can tailor help more on the basis of actual need, and let those that can help themselves do so while spending extra time with those who have more specialist needs.

Those interested in an assessment should call Abilitynet's free helpline on 0800 269 545.