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Mobile phone users can use their mobile regardless of their provider
It is now possible to use a mobile phone to call the emergency services if a person’s own network is unavailable and an alternative provider has coverage.
Previously mobile calls to 999 and 112 emergency numbers could only be connected if the caller’s own network was available in the area.
The change forms part of new steps Ofcom is taking to ensure availability, take-up and effective use of communications services. Other changes include evaluating the existing text relay service for hearing and speech-impaired people and launching a study into mobile ‘not-spots’ where coverage is poor or non- existent.
The regulator has also created a consortium to encourage the take-up of digital services such as broadband.
Ofcom has a duty under the Communications Act to encourage the availability of communications services.
Digital communications services, such as broadband, mobile phones and digital TV, are playing an increasing role in our lives – from how we stay in touch, to how we work, learn, play, shop and access public services.
Research undertaken by Ofcom showed that more could be done to achieve widespread access and inclusion to digital services throughout the UK.
As well as looking at the range of telephony services for people with hearing or speech impediments, Ofcom said it would be running a range of initiatives to improve services for other disabled users.
The telecommunications regulator is also currently looking at the future of TV Access Services. These services comprise subtitling, signing and audio description technologies, that are designed to help people with hearing and /or visual impairments understand and enjoy television.
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It's About Time
This facility has been much too long in coming. I'm glad it's finally here, but no credit whatsoever to mobile companies.
Posted by Colin, 30 Oct 2009
999 mobile calls available through any network
As a hill walker I am very pleased that this has finally happened. Mobile providers resisted it because it shows that other networks have coverage when they don't. Ofcom should insist that they also allow roaming on all other calls, at no extra cost, when your own network has no coverage. If all networks were linked in this way we would not need more masts and everyone could make calls wherever they are. Surely that is in the interest of customers although the mobile networks don't want people to realise that others offer coverage where they have none.
Posted by Colin Butler, 29 Oct 2009
But it's dangerous
Be aware that unlike normal 999 calls, the emergency services cannot see your location or even recall you if the signal drops. They just have to rely on you knowing your mobile 'phone number (to verbally give to the BT operator before connection to emergency service). Not very comforting for the emergency service staff who have to try and provide your life-line!
Posted by Dinah Ininine, 29 Oct 2009