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Evesham customers to pay for support

Time moves on for Evesham customers

Speculation surrounding the future of Geemore Technology, which has been trading using the Evesham brand, continues to grow.

It emerged at the end of February that Richard Austin, the managing director, had jumped ship and left the company. Geemore has now been put on the market by its parent company, PCC Technology Ltd, the investment group based in Dubai.

Tahir Mohsan, one of the founders of Time UK and the head of PCC, said: "If a buyer cannot be found, Geemore intends to continue but the operation may be reduced to a smaller operation with lower overheads, in a controlled and responsible manner, while ensuring that customers are not affected."

However customers of Evesham Technology Ltd (the original company set up by Mr Austin) have been affected. Initially Evesham Micros told us that it was honouring warranties for customers of Evesham Technology Ltd (ETL), which folded last August.

When we spoke to staff at Evesham Micros two weeks ago, they reiterated this pledge. However we have since learned that this is not the case.

All its customers who want continued support , including those who had bought extended warranties with ETL, will have to find it elsewhere. Many have been contacted by a company called Total Care and Support, another company with links to the Time UK founder, offering support from £4.99 per month.

Only a skeleton staff now remains on board at Evesham Micros and our sister publication CRN reported that a source close to the company had said: “Staff have been told to build what they can from the remaining components and it sounds like that will be it. The brand is damaged and no suppliers will support it.”

Reader Comments

Total Care and Support - not !

As a former Evesham customer, I was persuaded to purchase a warranty from Total Care & Support Ltd but was totally dissatisfied with their standard of response when contacted re my quite serious computer problem. As a result I requested a refund of my payment of over £80. Now 7 weeks and 5 phone calls later I still have not received the refund despite having been assured each time that it was being actioned immediately. Various excuses were offered as to the reason for the delay : paperwork not forwarded / manager on holiday and no-one else could authorise payment / manager not available to talk to me ! Has anyone been successful in a similar situation ? If so I would be grateful to hear of their method.

Posted by Irene Scott, 25 Apr 2008

Total care and support Warranty Problem / Possible cure

If you are paying Total Care and Support via a Direct Debit , I suggest that you contact your Bank and make a claim for a refund , quoting "Indemnity Claim". I have just gone through that process and received a refund of£40 from my Bank and had a Direct debit cancelled covering a further £90. This claim succeeded because Total Care had not advised me in writing that I was entitled to cancel my Service Agreemen within 30 days of expiration of the original agreement. ( a "breach of contract "claim) The procedure is then followed by the Bank crediting you direct and retreiving the disputed amount from Total Care I realise your difficulies may differ contractually from mine ,but it would certainly be worth a stamp on a letter to your Bank. You will find you are dealing with a Company who are not ethical in their treat ment of consumers. - beware.

Posted by Mr. Donald Brian Crowther Whiteley Fareham Hants., 19 Aug 2009

   

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