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Users should move important stored emails before they are unable to access them
Lycos is shutting down its email service on 15 February.
The internet company has struggled to attract users to its free web-based email service in recent years.
Facing heavy competition from companies such as Google, Yahoo and MSN Live, the latest figures show that only half a million users are using it regularly. This has forced Lycos' hand and it has informed users that it is going to cease operating all unprofitable activities.
Lycos users can continue to use their email service as normal until the cut-off date. Although the company said it was “working on finding a solution to provide you the service through another provider”, such as safeguard is considered unlikely.
Users are therefore being urged to move any important stored emails before the service becomes inaccessible.
Below is the email the company sent its users.
Dear User,
We regret to inform you that our parent company has decided to discontinue all
unprofitable activities. One of the activities that will be discontinued is our
E-mail business division. For this reason, we are hereby terminating your
account as of 15 February 2009.
Currently, we are still working on finding a solution to provide you the service through another provider. If we should succeed to do so, we will inform you within the next 4 weeks. But as this is currently doubtful, we would like to ask you to assume the end of the service.
Prior to this date, you may continue to log in to your e-mail account and receive and send mail as usual. After this date, however, we will close your account and delete all content and access authorizations stored with Lycos in relation to your e-mail account, in accordance with legal requirements.
You will then no longer be able to receive or send e-mail under your e-mail address. The contents of your mailbox will also no longer be accessible. For this reason, we ask that you back up all important data from your Lycos e-mail account in the next few days and switch to another e-mail provider.
Should you still be entitled to services for any additional paid options, we will of course reimburse the balance to the bank account you provided. We regret this measure and would like to thank you for the trust you have placed in us.
Kind regards,
Your LYCOS Mail Team
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Lycos Europe is shutting down email service, not Lycos, Inc.
CORRECTION - To clarify, this article pertains to products and services offered by Lycos Europe and has absolutley nothing to do with the Lycos Tripod and Lycos Mail business units offered through Lycos operations in the U.S. A completely separate entity from Lycos Europe, Lycos Inc. (www.lycos.com) continues to operate social media, publishing and search services including both Tripod and Lycos Mail. Currently, Tripod is the #17 social networking site worldwide (comScore MM Dec. 2008), with millions of member pages hosted, published and visited each month. For Lycos, Inc. statement, go to: http://www.buzz.lycos.com/index.blog?entry_id=1874608 Kathy O?Reilly, Director of Public Relations, Lycos, Inc.
Posted by Kathy O'Reilly, 19 Jan 2009
Transfer to another supplier is not straightforward
I have been trying to transfer my account to Strato (as recommended by Lycos). Lycos supplied the wrong authorisation code and despite 5 emails to them refuse to correct their mistake or reply to my emails. Perhaps the reason they are shutting is the awful service they supply to paying customers
Posted by Peter Dominic, 22 Jan 2009
Lycos Dropped the Ball on this
If it hadn't been for a warning e-mail I got from a European perfume newsletter I subscribe to, I wouldn't have known anything about the closing of Lycos e-mail! I have gotten no messages from Lycos themselves!!!!! I have 3 Lycos e-mail accounts! One of my e-mail accounts has important info stored from the late 1990's & I would've been distraught if I hadn't found out!
Posted by Claudia Chadwick, 12 Feb 2009
No Communication from Lycos
I have only found out today, the hard way, that Lycos have pulled the plug on services. I was trying to show a client my website and found the closure statement in six languages. I did not receive any communications from them about this at all. Some sort of warning email would have been useful.
Posted by Michael Stonehouse, 06 Mar 2009
Still Working
My lycos email is still receiving and sending email at 24.04.09. Wonder why ? Never received and notification of closure from them.
Posted by Binky, 25 Apr 2009