Simple clear advice in plain English

T-Mobile backs down over cuts in mobile data download limits

Mobile data cuts will now only affect new customers

T-mobile
T-Mobile had orginally announced a 500MB data cap for all customers

Following pressure from its customers, T-Mobile has announced that a new cap on mobile internet data will only affect new customers.

Originally, the mobile phone operator had issued a statement saying that it would be rolling out a 500MB cap on data usage to all mobile customers. This caused concern among customers, some of whom had signed up to 'unlimited internet' policies offering 3GB and 1GB of internet downloads.

Today, T-Mobile announced that the changes would only apply to new customers, and that existing customers would not be affected.

"On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers.

"Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.

"There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused."

Reader Comments

not for pay as you go internet

my 3g broadband dongle (pay as you go) has been capped but i have owned it for over a year now and never agreed to any new contract! is this legal ? ? ?

Posted by ZS, 20 May 2012

   

Add your comment

All fields must be completed. Your email address will not be displayed or used to send marketing messages.

All messages will be checked by moderators before appearing on the site.

See our Privacy Policy for more information.

Related articles

consumer-direct-screenshot

Consumer Direct offers advice to T-Mobile customers

The Office of Fair Trading's consumer advisory service says consumer contract law could help T-Mobile customers hit by the change in data download limits

T-Mobile sign

T-Mobile cuts mobile data allowance to 500MB

Mobile phone operator says average customers do not use their current allowance

Car illustration

Making the most of car journeys

The cars of today feature many high-tech gadgets, from sophisticated self diagnostics to entertainment. We look at some of this clever on-board technology

Question & Answer

Q.Can I switch boot drives so that I can work on older...

> Read the answer

Q.Can I open my old genealogy files or have they gone...

> Read the answer

Q.Why are odd patterns appearing on my monitors shortly...

> Read the answer

No matching document

Latest issue & subscription deals

Poll

Are you concerned about viruses that target mobile phones?

Jargon Buster

Computing terms explained in plain English

Virtual drive

A set of files seen by Windows as a separate hard disk.

Great shopping deals from Computeractive