'People don't care' about the VoIP service any more, according to BT
BT is to discontinue its Broadband Talk internet telephone service when its new Home Hub router is released at the end of February.
The service, launched in 2006, allows users to make telephone calls over the internet, using either the Broadband Talk software, a standard phone plugged into the Home Hub router, or a special BT Hub Phone, previously available as an optional extra.
However, when the new Home Hub version 3 is released on 28 February it will not include a connection for a standard phone or the Hub Phone. BT's representative told Computeractive that at the same time the Broadband Talk service would be stopped for new users.
The Voice over IP (VoIP) technology used by Broadband Talk is the same as that used by competing service Skype. With the BT service, users were able to pay a fixed fee per month to get free landline calls at certain times, with discount rates available for other calls, such as those to mobile phones.
However, BT now says that the service's time is up, with customers switching to cheaper standard telephone services or competing Voip services.
Mayuresh Thavapalan, BT's general manager for consumer broadband, said: "When the service launched in 2006-2007 it was much more significant in terms of tariff [cost]. Today people don't care about the technology of it being a VoIP phone".
Existing users will be able to keep using the service and keep using their Broadband Talk phones, but those who upgrade to the Home Hub 3 will lose access to the service.
The new Home Hub, available 28 February, will be free to new BT Broadband customers and upgrading customers who don't already have a Home Hub model. Home Hub users can pay £46 to upgrade.
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