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O2 mobile phone network fails in London, East Sussex and Kent

Theft and vandalism to blame as O2 customers lose calls, texts and data coverage

The O2 logo
O2 said it didn't know when the service would be restored

O2 customers in London and parts of the south east are experiencing severe service disruptions this morning with calls, texts and data all currently down.

The issue was first reported just after midnight on Monday; on its network status website, the company said:

"We've got a problem that means you can't make calls, use the internet, or send/get emails in parts of east London, north London, east Sussex and Kent."

Disgruntled O2 customers have turned to the social-networking site Twitter to voice their discontent.

O2 said it didn't have a timescale for when the network would be restored. In an update early on Monday afternoon, the company said that problems were due to "theft and vandalism" at one its operations sites in east London.

The company apologised for the inconvenience said its network engineers were working to resolve the issue as soon as possible.

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Reader Comments

Lost time

Will be refunded the extra day for time lost?

Posted by Tefal, 17 May 2011

no service

no service not good enough,supposed I need to use phone in emergency

Posted by M Basford, 17 May 2011

   

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