|
|
|
PC Peripherals vows to continue warranty support after purchase of key assets
Mesh Computers has ceased trading after administrators sold the company's key assets to components distributor PC Peripherals.
Administrator Macintyre Hudson said PC Peripherals had promised to provide support to customers whose purchases are within warranty.
Owner of PC Peripherals Reza Jafari has not bought any of Mesh's liabilities so legally he is not bound to repair any PCs that turn out to be inherently faulty outside the warranty period.
The administrator has urged customers who have placed orders but not received goods to contact their credit card company to apply for a refund under section 75 of the Consumer Credit Act. Refunds for credit card purchases may be available for purchases between £100 and £30,000.
Customers with outstanding orders who paid by debit card or other means should contact Macintyre Hudson to register as a creditor. On its website there is a Proof of Debt form that people can download and use for this purpose.
It is not known what, if any money people who have to file a claim with MacIntyre Hudson may receive. Mesh ceased trading on 31 May and the administrator was only appointed that day.
"People should file a claim but we have yet to examine the finances of the company so it is impossible to tell how much people may get," MacIntyre Hudson told us.
Mr Jafari said: "We are pleased to have completed this acquisition and see it as an excellent platform from which to develop our business.
"Mesh Computers' 25-year history of manufacturing in the UK is a solid foundation to build from and we are looking forward to investing and moving into our next phase of growth."
We have tried to contact Mr Jafari to get more details about warranties and plans for how he will take the Mesh brand forward.
However, the phone number for PC Peripherals is dead. Macintyre Hudson told us he was working at Mesh today so we have left a voicemail for him on Mesh's number and emailed him asking him to get in touch.
More to follow on this story soon.
Article tags
Related articles
If a company tells you there is nothing wrong with your computer but you disagree, the Sale of Goods Act gives you some options so you get recompense
Unknowingly, Nick Chumbley got caught up with a company facing the wall. Unless he paid for his PC by credit card, he will have to join the queue of creditors
PC Peripherals vows to keep the Mesh brand alive following buyout
Q.Can I switch boot drives so that I can work on older...
Q.Can I open my old genealogy files or have they gone...
Q.Why are odd patterns appearing on my monitors shortly...
Make a profit from your unused gadgets
Run Windows and Ubuntu on the same computer
Hide private folders
Save up to 40% on the price
Exclusive subscriber website
Our price won't be beaten
Video-sharing site praises users
Basic Input Output System. Essential software built into every PC that connects the vital components....
|
|
|
|
|
Computeractive Excel (2010) Online tutorialPrice: £19.99 |
Computeractive Word (2010) Online TutorialPrice: £19.99 |
Computeractive Powerpoint (2010) Online TutorialPrice: £19.99 |
Angry BirdsPrice: £9.99 |
Back Issue CD-Rom 14 (2011)Price: £15.99 |
gutted!
after a month, dozens of emails and several lengthy phone calls it all makes sense. the way they are treating customers who have paid for their PCs and not received them yet is disgusting
Posted by Paul, 01 Jun 2011
sick as pig
paid for system from mesh but no computer ever came call centre staff uncaring and totally useless. just last week i was told my sandybridge proccesor was out of stock, surprise surprise i had ordered a phenom. hope they injoy trying to get uneployment benefit interviews
Posted by peter , 03 Jun 2011
Leaves a bad smell in the air
I Can imagine how the customers feel! If it is any consolation as an ex-employee we have also had the wool pulled over our eyes on this one with all wages left unpaid and only the government giving any little hope that redundancies may be met as we were all given notice the day before it went into administration and surprisingly was bought by a Mr Jafari who has worked at Mesh for years. All is not quite how it seems!!
Posted by Jack, 04 Jun 2011
Got My PC for Repairs
Mesh took my computer in for repairs under warranty 3 days before they went into administration. Since then, I can get no response from any of the multitude of different numbers. The new owner PC Peripherals, have a years old website and a non working phone number, and the Mesh Service centre phone number goes to a fax line. I've spent over 15 hours on hold trying to get hold of various people over the last fortnight, trying to get my work PC back. What a mess! I know they've said they'll honour warranties, but my experience doesn't support that statement. I'm a web designer, who's having to use a laptop while I wait for my Mesh PC back... am losing money every day and can't take on new business, so my business will soon be a victim of Mesh's collapse and slightly suspicious rebirth under a former employee. If anyone has any advice, it would be gratefully received. Rob
Posted by Rob Bell, 07 Jun 2011
Unsuprising.
If ever an organisation deserved to go out of business, it was this one. The most appalling company I have ever had the misfortune to deal with. Still £450 out of pocket, hoping my credit card company will resolve this for me soon though.
Posted by Exasperated from Essex!, 13 Jun 2011
Not Honouring Warranties
Raza's statement that they are honouring warranties is a complete lie. They are not honouring any warranties for parts. I bought a Gold Warranty with my PC in January this year, they are refusing to honour it because I need parts after the liquid coolant unit leaked everywhere (second time it's done this). It took me 10 weeks to get my machine fixed and returned, and it broke down again within 12 hours, that's how badly repaired it was. I would advise anyone considering purchasing a PC from this bunch of... well, I'd like to call them criminals, but I won't... to steer well clear of Mesh Computers. They've ripped me off for over £3,000 and have been completely unhelpful at every stage of my trying to get my PC fixed and returned. I now have a £3,100 black plastic brick that's no use to anyone in its' current state. Mesh won't repair it again unless I pay.
Posted by Rob Bell, 17 Aug 2011
New owner om Mesh
PC Peripheral owner Reza Jafari who has apparently bought Mesh, has worked for Mesh since day 1. So they have basically got rid of their liabilities , and still trading but apparently with a new owner.
Posted by xp, 08 Oct 2011