Talk Mobile charges in breach of EU roaming regulations

Update: Talk Mobile contacted Computeractive on Twitter to say it had not been overcharging.

The company said the price had been "rounded to the nearest pence" and that it would now state that it charged 69.6p per MB to "reflect the charges more accurately".

"No customer has been overcharged," the company said. At present, the Talk Mobile website still says data roaming is charged at 70p per MB.

Original story: Talk Mobile customers are being overcharged to use mobile internet when abroad.

Regulator Ofcom will be taking "necessary action" against Talk Mobile, which has been overcharging customers for mobile data roaming since 1 July.

Under new EU Regulations, mobile-phone operators in the UK cannot charge in excess of 69.66p per MB of data when roaming in the European Union. Talk Mobile, which is owned by Carphone Warehouse, is charging 70p per MB.

When we contacted the company it said the price charged for mobile data reflected "the most recent changes to EU roaming limits."

Computeractive alerted Ofcom and the regulator said that any rounding up of the figure is "not permitted" meaning Talk Mobile has been in breach of the new EU regulations.

"Ofcom is in dialogue with Talk Mobile and all mobile operators about their current rates and deals in relation to the new mobile roaming tariff," Ofcom told us.

"As the UK communications regulator, Ofcom would take any necessary action to enforce the EU Roaming Regulation."

Talk Mobile has not yet responded to our requests for comment.