Simple clear advice in plain English

What's wrong with my wireless network?

Windows can sometimes try using the wrong type of encryption key

q-a-logo

Q I am trying to connect an old Dell Latitude CPi laptop to my wireless network with a Belkin Wireless G notebook card model F5D7010. I have installed the software properly and the connection is working with the signal strength described as very good.

The WEP key entered is the same as the one used on other computers on the network. All I get on the laptop is ‘Acquiring network address’ and nothing else. I am using a Netgear wireless router.
Dave

A One possible reason for the problem is that there is a problem with the way the WEP key has been set up. We have sometimes seen Windows try to use the wrong kind of WEP key, preventing the computer from connecting to the network.

It is rare that wireless network software will tell you that there is a problem with the WEP or WPA key. We recommend using the Windows Wireless Network utility rather than the one supplied with the card. Once this has been enabled (refer to the specific instructions for your card), right-click on the wireless icon in the Notification Area and then View available Wireless Connections. Click on the ‘Change advanced settings’ link on the left. Left-click on the Wireless Networks tab and hopefully the wireless network you are trying to connect to will appear in the Preferred networks section.

Left-click on it once and then click on the Properties button. Make sure the Network Authentication option is set to Shared, not Open. Click in the box labelled ‘The key is provided for me automatically’ if there is a tick so that the tick disappears. You may need to enter the network key again. Click on OK to save the changes.

Article tags

Reader Comments

Try the Netgear WNDR3700 Router

I have the new Netgear RangeMax WNDR3700 N Router and I love it. It was very easy to set up and is extremely fast.

Posted by lovethegov, 02 Nov 2009

0150 arthur

make sure if is capitals or not very sensitive

Posted by arthur emmerson, 07 Dec 2009

   

Add your comment

All fields must be completed. Your email address will not be displayed or used to send marketing messages.

All messages will be checked by moderators before appearing on the site.

See our Privacy Policy for more information.

Related articles

Internet tv illustration

Build your own smart TV

Smart TVs are the latest thing. You can make your own – and save hundreds of pounds – by linking your PC to your TV or laptop. We explain how to get started

Sweex CR005V3 All-in-one memory card reader

Upgrade your PC for just £100

How to transform your computer without spending a fortune

Portable hard disk

Are you running short of storage space on your hard disk?

We explain the difference between internal and external storage and show you how to keep your data safe and organised by partitioning your hard disk

Question & Answer

Q.Can I switch boot drives so that I can work on older...

> Read the answer

Q.Can I open my old genealogy files or have they gone...

> Read the answer

Q.Why are odd patterns appearing on my monitors shortly...

> Read the answer

Best deals on the web

img

Samsung RV520-A07

£356.50- Buy it now

img

Acer Aspire 5750G (LX.RXP02.019)

£399.99- Buy it now

img

Apple MacBook Pro (MD313B/A)

£904.37- Buy it now

Latest issue & subscription deals

Most popular articles

Poll

Are you concerned about viruses that target mobile phones?

Jargon Buster

Computing terms explained in plain English

CPU

Central Processing Unit. Another term for a computer processor.

Great shopping deals from Computeractive