A Computeractive reader was cold-called by the so-called "Windows Service Centre" - we called them back to see what they do, and filmed the results.
You may have read about the recent spate of cold-calls telling people claiming to be Microsoft and telling people that there is a problem with their computer - then charging a fee for "support".
On Wednesday one of our readers was cold-called by the "Windows Service Centre", which said it had received error reports from his computer.
Knowing this to be a lie, he hung up the phone and passed the details to us. We gave them a call - and here's a video of what happened.
Remember: Microsoft does not provide this kind of remote support, and does not contract anyone else to do so. If anyone phones claiming that there is a problem with your PC that it has detected, hang up the phone.
Microsoft is considering legal action against companies that it believes misuse its brand name. Complaints about the calls are rife on internet forums. A recent article on The Guardian website reported comments made by an employee of Pecon Software, which registered the website address supportonclick.com. He said "SupportOnClick's URL was suspended and the reason was that there were some complains that were reported to the UK-Police against this website."
Pecon Software strongly denies any wrongdoing.
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