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Broadband interupted by telephone calls
Q My broadband connection stops every time someone makes a
telephone call to our house. It comes back if the router is reset, but is very
inconvenient.
John Armstrong
A There are several things to check to stop this from happening. First, make sure there are good-quality ADSL filters installed on all the phone sockets in the house, even if there are no phones fitted to them.
If this is not the problem, it may be a symptom of bad internal wiring or low-quality extension leads. Don’t forget to check the REN numbers on all the phones connected to the phone line. If the total is more than four, it can lead to problems.
It is also worth contacting the phone company and asking it to check the line.
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Wireless?
Also, if you have a wireless router and a cordless phone, try changing the channel on either the phone or the router - they can use the same frequencies and, when my phone rang, it used to make the router drop the connection. Changing the channel stopped it doing that.
Posted by Mike Randall, 22 Sep 2007