How to buy refurbished computer kit

How it works
When a computer is put through a refurbishment process, it undergoes a strict checklist of tests to make sure it is in proper working order and that none of the components are faulty. To begin with, the PC is started up to check for any initial faults. If any are found they are passed to an engineering department to be fixed.

If no faults are found, the hard disk is formatted and a new copy of the operating system is installed. The serial number is then replaced with a new one, identifying the PC as a factory-refurbished product, before the PC is labelled and boxed.

When a refurbished PC is ordered, it is checked again before despatch, transferred to a quality assurance department and examined. Peripherals such as the keyboard and mouse, sockets and ports, any optical drives and audio equipment are tested to make sure everything is in working order.

Every reputable company should carry out a similar series of tests to ensure that, to the closest possible degree, the computer is as good in appearance and operation as a new PC, although goods are not discarded because of minor cosmetic imperfections, such as scratches on the case, that do not affect performance.

The refurbished kit is then offered either directly to consumers via the manufacturer’s website or sold in batches to refurbishment specialists. You will often find that refurbished PCs are supplied with the same extras as when they were new.

Warranties and rights
Refurbished PCs are not technically classed as second-hand goods, but neither are they brand new. Check that the refurbished computer you are about to buy comes with a free warranty of at least six months.

Many refurbished items offer the same terms as new, so choose PCs with one-year warranties if you can. Your statutory rights are not affected, subject to any clearly marked or pre-agreed faults, scratches or damage. If the descrip tion includes details of damage or cosmetic marks, then pay attention to this.

Regardless of whether they are new or not, refurbished goods must adhere to the Sale of Goods Act: they must be as described, so the advert for the PC must note any flaws, such as dents, scratches or defects that may affect use; they also need to be fit for purpose, free of undisclosed defects and safe to use.