What can I do if a product I bought online isn't delivered on time?

I have still not received an LG DVD burner bought on 4 February from an online retailer called Odds and Pods. Despite emailing the company several times and leaving messages on its answerphone, I have not received a reply. The DVD burner cost me £34.94 including postage.
Martyn Davey

When we first contacted Mr Davey we said there was no need to panic. Odds and Pods has up to 28 days in which to make a delivery unless it specifically states otherwise or takes money for express delivery.

The fact that Mr Davey had not heard back from the company within a few weeks could just be poor customer service. We tried contacting the company via two web forms on its website but after a week had heard nothing.

We sent two more requests for the company to contact us but more than two weeks after first contacting the company we had heard nothing back. There was no phone number and the only address was a PO Box.

We had checked out the website and are concerned about its terms and conditions, which in some cases, such as the return of faulty goods and unwanted goods, are in clear breach of consumer laws such as the Sale of Goods Act and Distance Selling Regulations (DSRs).

The company has, however, covered itself by explaining at the end that its terms and conditions these do not affect customers’ statutory rights.

But it is now also in breach of the delivery time given under the DSRs. Mr Davey has since contacted Trading Standards and been told to send a registered letter to the company. “Trading Standards said that I should tell the company that it is in breach of contract and give it seven days to deliver the correct goods or pay my money back,” he told us.

If it doesn’t, then he needs to report this to Trading Standards.

We found other complaints about the site online, and will continue to investigate it.

CASE UPDATE:
Although the company has not responded to us by email, letter or phone, Mr Davey did contact us shortly after we investigated this case. He said the DVD burner has arrived.