Driver compatibility can be an issue if you use an old printer with a new PC
Q Having just purchased a Medion Akoya MD8369 PC, I attempted to install the software from the CD for my Lexmark P4350 multifunction device. When that failed I downloaded software from the Lexmark website, which made the printer operable for me to complete some letters. I then switched off the computer.
Now each time the computer is turned on, I see an error message that reads ‘Error in C:\Windows\system32\spool\DRIVERS\x64\3\LXCEtime.dII. Missing entry:-RunDLLEntry@16’. Is this connected with the driver I downloaded from the Lexmark website? Please can someone help?
A This problem has indeed come about because of the drivers you have installed, and there are steps you can take to rectify it. In technology terms, the P4350 is quite an old printer. Your computer, on the other hand, is brand new, meaning the problem of driver compatibility has reared its ugly head.
The first thing to do is to remove the existing drivers and software. To do this, disconnect the printer and then use the Un-install option in the Lexmark section of the Start menu. This may take a few moments, and it is a good idea to restart Windows when the un-installation process is complete just to make sure that all remnants have been removed.
Now, even though your computer has Windows 7 installed, you will need to download the Windows Vista drivers for your printer – that is Lexmark’s own advice. Launch a web browser, visit Lexmark's dedicated support page and click the Download button.
Save the file to the hard disk and then run through the installation. Once done your printer should work and the error message will be no more.
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