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Bank online more safely
If you bank online, you may have seen a message on your bank’s website prompting you to install software called Rapport.
It’s an extra layer of security that sits between your computer and your bank, preventing attacks.
It has two main functions – firstly, it makes sure that when you go to your bank’s site, that’s where you’re really going, which stops you being directed by a virus or other attack to a fraudulent site. This worked well in our testing.
The second function is less clear – the program stops anything from taking a screenshot of your computer while you’re banking.
However, some readers have been in touch to say they take such screenshots of their accounts for their own reference. It also prevents screen-reading software from working, which causes problems for the visually impaired.
Despite this, for most users Rapport will be a good addition to their security arsenals, but beware the pitfalls. If it does cause problems, it’s easy to uninstall.
Not all banks offer it, though – check with yours to see if it's available. In the UK the major banks offering it are those from the RBS group (including Natwest), HSBC (and First Direct) and Alliance and Leicester.
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Trusteer
Hello,yes my bank advised download this,and it works well,not only with banks but and site you want to add just clcik on the button when you visit and site and add let trusteer protect this site and it works very well,in fact every site I use and check,will check the site with this first,also since installing NIS 2010,all sties have a tick beside them to let you know before you go to them,have had quite a shock with some sites,as they now display a threat sign
Posted by Edgar Mills, 23 Feb 2010
Not fit for release
This software has not been adequately tested. If you already use third-party security products, and everybody should by now, you are likely to have problems with this software. This package crippled my Internet connection in very short order. Trusteer support couldn't help - they seemed to be aware that there were issues, but couldn't be specific about the cause/s or solution/s, looks like they've simply ignored it - and even a system restore didn't resolve the issue. You may be fortunate and be able to use the Trusteer removal tool to get you out of trouble, unfortunately in my case I had to resort to reinstalling Windows. I should point out that I'm not a novice computer user - I've worked in IT for over a decade as a programmer, sys admin and consultant (ironically for a bank).
Posted by Dan, 21 Mar 2010
Rapport & firewall compatibility
Make sure that Rapport will be compatible with your firewall! I use Sunbelt Personal Firewall (free version) which only has a small market share, so when my bank urged me to install Rapport I e-mailed Trusteer to check. They apologetically confirmed that Rapport won't work with Sunbelt.
Posted by Jim, 16 Apr 2010
Rapport
Don't touch this untested software.It eats up memory and will cause your computer to slow down drastically and what's more it is a nightmare to uninstall The program stays in the Task Manager even after deletion.If you have a good security program then there is no need for it Score 0/10
Posted by roy, 26 Apr 2010
Trusteer
To Dan: Post Dated 21 March Obviously being a programmer and consultant does not make you any good at repairing pc's, I would love to know who you work for, as no self respecting person would ever employ you. Problem = internet doesn't work, system restore doesn't work, therefore format the pc... hmmm cracking a nut with a hammer springs to mind. Rapport is a program after all, what about manually uninstalling this, rebooting pc, resetting up internet?? much easier than formatting I'm sure. Oh well I guess i'll not bother going for that programming job then seems like you need to wear a dunce cap to apply to be one.
Posted by Mike, 02 May 2010
Re: Trusteer
Gotta say I agree with Mike on his comment about Dan. Doesn't take a genius to fix these issues if you have an understanding of how a computer OS operates...., working in I.T. you should know. However from my experience of pragrammers they may know about some OS's but Windows is not one of them :) What about disabling the service (services.msc), use taskkill command to get rid of all instances of this process. Open regedit and remove this software from Run in HKLU & HKLM entries, also check Startup in user profile and all users. There are some good software removal programs available that are free and forcefully remove software. About 10 or more other ideas buzzing in my head that I would try, it's not that difficult, use event viewer, it can be your best friend if you can bother to use it and google the error message. But hey, I might apply for that programmers job as well, sounds a lot easier than mine. P.S. - do yourself a favour, disable System Restore and use some proper backup software that viruses wont find so easy to hide in.
Posted by Steve, 08 May 2010
Rapport - Dodgy?
They said it was only for use with internet banking so why did their logo appear on my browser address bar? It slowed the operation down so i uninstalled it and was immediately sent to their website without any prior warning or reques. At the very least this lot are unprofessional.
Posted by val, 14 May 2010
Trusteer Crapware
Several months after installing it, it completely disabled Mozilla Firefox AND IE, giving no clue as to what, why or how. It cause days of frustrating wasted time and an expensive expert to track it down to a crap-ware driver in part of their package.
Posted by Guy Masterleigh, 06 Jul 2010
Virus Alert
I run a computer repairs shop - a guy dropped in his laptop with this "tool" on it. He thought it was a virus. I can imagine a lot of my clients would think the same - he does not know how he got it!
Posted by Evan Doherty, 14 Aug 2010
Trusteer rapport
Installed this from my bank when first announced and have no problem whatsoever with W7 pro, Vista or XP. Excellent bit of kit and reassuring protection.
Posted by david stansfield, 30 Sep 2010
lost mozilla
since downloading trusteer rapport on my mac my mozilla firefox keeps crashing. I have since trashed trusteer rapport but found it is still preventing me using mozilla firefox
Posted by muriel dyga, 13 Oct 2010
complete rubbish
not at all "easy to remove" please see trusteer's own support site....start windows in safe mode etc, etc, their own downloadable removal software didn't do it. slowed vista to a crawl. not recommended at all....if your bank recommends installing this, change your bank. please do yourself a favour, be aware of this poor software.
Posted by bob, 29 Oct 2010
Just what dose it do
Bandwidth monitor shows this software downloads roughly 15 Meg AND UPLOADS ROUGHLY 8Meg on every reboot of PC I await Trusteers explanation on exactly what it is doing
Posted by Gordon , 07 Jan 2011
More of it
Trusteer reply to above post "This is a known problem related to old versions Download and install new from here " Did that installed their suggested version Result can not open any browser
Posted by gordon, 09 Jan 2011
Trusteer Rapport
As a retired IT Controller for Intl Bkg and now working freelance on PC software/hardware problems. I was interested in this item, but like any installation I check to see if there are problems. From the comments on your site I think I will give this one a miss.
Posted by David Clark, 13 Apr 2011
Trusteer rapport
Had no trouble at all with this software and yes I've been in van driving for a decade.
Posted by Pat, 22 Apr 2011
Great feedback on other posters..
To those giving your worldly advice to Dan..maybe he has tried all those things you mention..he said EVEN a system restore would not cure..typical arrogance from faceless internet muppets..
Posted by Fugs, 23 Apr 2011
No problems here
Installed 6 months ago. Works for me on Mac OS X 10.6 & Firefox 3. Probably only adds limited protection, but worth having.
Posted by Neville, 04 May 2011
Did seem ok but.......
I installed this programme about a month ago thinking maybe i ought to try this. So after much deliberation i went ahead, great i thought nice little bit of software, seemed to be working ok but...... I had my reservations about it maybe TRACKING websites, as some websites i noticed were popping up on other websites adverts, to which i started to find a little strange. I have since uninstalled and hey presto no more sites that i just visited popping up on other websites offering something i had just looked at..lol. OS Win Vista ult 32 Bit firefox V 3.6.17
Posted by Martin, 09 May 2011
Garbage in Garbage out
Looking at the management of Trusteer its made up of all career marketing and salesmen, no hardcore hackers to be seen, their chief security guy says he has (only) 30 articles written about security (yet i cant find any on the important seclists/0day/RiSK/NVD/SF), surely if he was a real security professional (ie an ex hacker/malware writer) he would of submitted 30 flaws and security reports a week, for an entire career in IT security he doesnt seem to have much practical hands on experience. truth seems to be this company that managed to mug off a load of banks with their flawed, cheaply written, performance crushing software using a good sales pitch. Trusteers software is fundamentally flawed, it treats the PC as if its already compromised, which of course is too late!, anything their software can do the bad guys running with the same level of access or greater (ring1/rootkit/driver) can stop, cripple or remove the entire program on a single reboot (just like an AV can remove a virus), making it worthless and worse gives the user a false sense of security. also note the escalating severity of the warning messages and the increasing tone of desperation and deceptiveness as you click through the multiple (are you really really sure) dialog boxes trying to uninstall it, and finally as someone else noted when removed they then open up the web browser (without asking) and send you to their site (complete with analytic scripts) where they present you with a survey on why you removed it and in the process gain more data about you (note the URL parameters sent) like it or not. The whole thing just smacks of unprofessional and shadyness when it comes to security of your PC, from the company name (to imply trust) to software created/lead by industry marketing professionals, to its scummy tactics of scaring you into compliance, to its AstroTurfing of negative reviews, to calling you a "consumer" not a "customer" (note the sites URLs), to capturing who knows what data and sending it back to the mothership. The banks don't use this junk for their own internal network security (SecureID tokens anyone?) so neither should you, demand from your bank that your security is as good as theirs.
Posted by WhiteHat, 26 May 2011
Are all installs above board?
I look after my mother's (73) laptop, she doesn't even install windows updates. She has only recently started using ATM's, online banking for her will probably not be for 50 years. Checking today, I noticed this had been installed and my initial thoughts, like Evan's customer, were malware or virus, I was waiting for the offer to fix it if I paid £29.99 before getting directed to an adult site. A quick search bought up less than favourable results and none explaining what extra this adds other than load. So, uninstall and found it lingering, so cleared it out in safe mode and will be running a full sweep on her laptop tomorrow and I'll ask her where it came from. Have to agree with Fugs too, even if I thought it might be an idea to install, comments like Mike's would stop me doing so as by attacking negative comments in such a way it makes me wonder why. Does he work for Trustee? Is he trying to cover something deeper? Apart from anything else, I just hate the arrogance of 'internet tough guys'. Re WhiteHat's last para - HSBC have recently started advertising a similar idea of random number generators that I used in one of my previous firms. It won't be long before the others catch up.
Posted by Spool, 27 Sep 2011
Stopping the popup
Every time I log onto my banks website I get the popup advising me to install Trusteer. Is there any easy way of stopping this.
Posted by RW, 16 Nov 2011
Additionally...
There is a line at http://en.wikipedia.org/wiki/Trusteer that says "In a recent presentation given at 44con, bypassing Trusteer Rapport's keylogger protection was shown to be relatively trivial." 44Con is an Information Security Conference & Training event - see http://44con.org/about.html for more info. In light of this, and my previous comments, it would seem that installing Trusteer Rapport is pointless and potentially dangerous to your own personal computer security. People are far better off ensuring that they are using a trusted and proven AV/firewall solution, as most of these provide keylogging/ fraud protection of some kind anyway these days - note that free products such as AVG Free DO NOT include a firewall facility (AVG Internet Security does) and it is normally the firewall that has this security integrated. Windows XP firewall is not sufficient on its own, not sure about Windows 7 one, but personally prefer a more complete Internet Security solution.
Posted by Geoff J, 18 Dec 2011
Rapport causing machines to crash at boot-up
An update to Trusteer Rapport is causing machines to become unbootable. I've seen this in 3 PCs over several months. The machines fail on boot-up with a Blue Screen of Death (stack buffer overflow), due to the file c:/program files/trusteer/rapport/bin/rapportei.sys The problem can be resolved by renaming this file to anything else. Trusteer was alerted to this over a month ago, but they are continuing to push out the same update. Read more: Is HSBC Trusteer Rapport worth the bother? | Enterprise | Real World Computing | PC Pro http://www.pcpro.co.uk/realworld/359617/is-hsbcs-security-software-more-trouble-than-its-worth#ixzz1h6u564ag
Posted by KelAt, 20 Dec 2011
Am I really paranoid?
Everyone seems concerned about how this software affects their operating systems etc, but no-one seems to worry about the big picture. Why are all our banks putting such reliance on software that is developed in a foreign state which is not only a nuclear power but is at war with its neighbours? Who is doing the checks that this software is not a trojan horse in the true sense that canl bring our whole banking system to its knees at the whim of a foreign power?
Posted by Fred S, 07 Jan 2012
Bluescreens morning ,noon and night
The machines fail on boot-up with a Blue Screen of Death (stack buffer overflow), due to the file c:/program files/trusteer/rapport/bin/rapportei.sys Writes KelAt. Not just on boot up on my machine!All the time! According to krebsonsecurity.com" Trusteer recently built a new component into Rapport called Flashlight, which tries to give partner banks the ability to remotely check to see if their customers’ systems are infected with malicious software" After a rootkit scan with my software I was suprised to find a potential threat labelled Rapport.KELL.sys IRP hook,Driver. It may have been a harmless integral component of Rapport- but I removed it along with the rest of the program and guess what? No more bluescreens.If this software isn't good enough for your bank's own security-it shouldn't be good enough for you.
Posted by AndyC, 30 Jan 2012
Beware
I also experience a blue screen of death immediately after downloading this software and had to re-install windows. This product should not be recommended by the banks. I suggest everyone avoids it like the plague. I must have wasted a good 12 hours as a result of this.
Posted by Simon H, 15 Feb 2012
It just doesn't work!
Santander Bank recommends downloading and installing Rapport. Have done that but it doesn't work on my computer (Mac) - no icon appears in the URL bar to click on! Have e-mailed the bank who referred me to Trusteer - have e-mailed them twice now, but no reply... Judging by other people's problems with it, I'm quite glad it doesn't work for me!
Posted by countryman21, 19 Feb 2012
Validity of Trusteer Rapport
I installed Google Chrome based on the hype of increased internet security & Rapport came as part of the package! Google obviously consider this a security tool of value & they are hardly novices. Where are we supposed to look for 'genuine' security software if we can't trust someone like Google?
Posted by Tony, 02 Apr 2012