Wellstart claims to be a ‘complete baby companion’. But is a helpful grandparent better?
Keep tabs on your child's development on your computer
The arrival of a first child a life-changing event for anyone.
But hand-in-hand with the joy come immeasurable amounts of fear – what do you do next?
If Wellstart has its way, you'll hand the company a tenner for its child-development-tracking software.
The idea is that rather than constantly bothering grandparents for advice, or making endless calls to the assigned health visitor, PC-owning new parents can install the Child Development Tracker program and turn to it for help any time of the day.
It also provides a journal function, so that key milestones in youngsters' development can be recorded – from in-utero ultrasound scans and videos of the birth to photos of the child's first day at school.
These photos and videos are plotted on a calendar alongside a stream of reminders and expected milestones drawn from Wellstart's own database. So, come his or her second birthday, for example, the Wellstart program will remind you that the child's vocabulary is expected to have grown to at least 15 words. In between times, the program will dish up reminders for recommend vaccinations, weigh-ins and measurements.
This is all very handy and certainly the kind of thing that could benefit busy mums and dads. The advice is also written and presented by practising GPs, which is laudable.
However, Wellstart is let down by a lack of attention to detail. During setup, for example, the program asks for the child's gender, but it didn't appear to do anything with this information. It continued to precede various milestones and reminders with the likes of "If your child is a girl..."
Also, Wellstart suffers from one serious omission – it offers no way to export the child's development data. Other than the ability to post things to Facebook, the stored photos, videos and sound clips cannot be extracted from Wellstart. This flaw alone is sufficient to make us hesitate from recommending Wellstart.
Moreover, the program does not have a built-in backup facility: the online support pages suggest parents regularly back up a particular data folder on the PC's hard disk but the instructions for doing this were poor.
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Our verdict
Wellstart Child Development Tracker has some good ideas but their execution and presentation are unimpressive
Useful daily reminders; can track several children
Poor user interface; no way to export data; no built-in help
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Response from the makers of WellStart
We take the criticism of the lack of an automatic backup process on board. It was already in our plans to automatically remind users to back up regularly, and to automate this process, but we will now be making this a key priority. All existing users will receive an automatic free update once this feature is in place. However, in terms of the claim of not being able to export, this is not the case - the software allows all the data (apart from videos), or a selected subset of it, to be easily exported as a PDF file for printing or emailing. All photos and videos are also easily available in their original format - WellStart simply keeps a copy of your videos and photos and organises them in the calendar, so there's no risk whatsoever of losing access to them (for example, in the unlikely event that you delete WellStart). The fact that this wasn't obvious to the reviewer means we need to improve our documentation, which we'll address as a priority. We hope that in the meantime parents will download the free trial on our website and form their own opinion. The feedback and reviews we've had from the many parents currently using WellStart has been fantastic.
Posted by Dr Philip Worthington, 11 Apr 2011