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Ofcom introduces code of practice covering broadband speeds
Research finds RSI cases have risen in the past year
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Campaign aims
Ofcom currently permits ISPs to advertise only theoretical maximum rates for broadband connection, with most ISPs including the caveat that consumers can only expect speeds 'up to' this maximum in the small print. No information is available on what consumers can expect in practice, despite ISPs having access to tests that would give a much clearer idea of potential speeds to a household, based on distance from the local telephone exchange.
We think Ofcom should oblige ISPs to provide clear information about the actual speed they are likely to receive in the form of a 'typical rate', much like that published by credit card and loan providers. This information should be made clear prior to subscription. Ofcom should introduce an independent broadband speed testing service for consumers, so that they can compare advertised maximum rates against actual speed. We want Crystal Clear Broadband contracts for UK consumers.
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Help for broadband problems
No easy solution for cable subscribers
Looking to create wireless broadband network at a later date
Broadband interupted by telephone calls
