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Latest Consumer rights articles

Tips for negotiating the January sales safely online and in shops

How to protect yourself from sales scams, including making secure payments and avoiding hidden costs

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Ofcom to examine fairness of price rises in fixed-term contracts

Communications regulator wants measures put in place to protect people signed up to fixed landline, broadband or mobile contracts

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Can I take an item back without a receipt?

If you bought something in cash and lost the proof of purchase, it can be difficult to return it if it goes wrong even if it is within warranty

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Who is responsible for my Broadband?

What to do if you are stuck without internet service and are between contracts with different providers

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Government rejects automatic online porn blocking plans

Rejects pleas to force ISPs to force customers to 'opt-in' by default to adult content

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Defamation Bill proposals could have 'chilling effect' on free speech

Human Rights Committee says proposed changes could force websites to delete legitimate comment in order to protect themselves

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20 days of discounts: refurbished laptops

Day five: find deals on reconditioned computers

We've created a project home on Codeplex

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20 days of discounts: buying second hand

Day one: where to find second-hand deals on the web

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ORG faces Golden Eye in court battle to protect names of O2 and Be customers

Porn distributor says it should be allowed to act on behalf of other copyright claimants as matter of 'justice'

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Forcing people to use the internet "unethical" says leading think tank

ICL-UK report Nudge and Compel says vulnerable groups are being sidelined by growing push towards putting vital services and benefits online

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Microsoft Live Support failure

What can you do if a technical support assistant's mistake causes problems with your computer, costing you time and money?

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Rugby fans reselling tickets via Viagogo face RFU compensation claims

Court of appeal upholds ruling that the RFU can pursue fans who it said breached its terms and conditions

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Is Staples breaking the law?

The retailer is not breaching UK consumer law, but its returns policy is misleading

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