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Latest Consumer rights articles

Ebay seller went back on agreement

What to do if a seller does not do what they promised and stops answering emails

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More Comet stores to close says Deloitte

With no buyer in sight for stricken high street retailer, 125 more stores will close

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Open Rights Group applies to face Golden Eye in Court of Appeal

Civil rights organisation asks for donations so it can act as consumer advocate in ongoing illegal file sharing litigation

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Lord McAlpine promises to end "trial by Twitter"

Series of legal actions for libel planned against people who posted or retweeted defamatory messages about the former MP

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Can my laptop be held ransom by a 'no fix, no fee' repair shop?

Robert Prince sent his laptop to be fixed by a 'No fix, no fee' repair shop, but the company failed to fix the laptop and refused to return it till payment was received

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My 'future-proof' TV has stopped updating apps

Future-proof is a term used often in the technology industry, but is there any truth to it? We explain

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Vodafone won't let me return a smartphone for a refund

Tony Barker bought a Huawei Ascend G300 from Vodafone, but when it developed sound problems the company wouldn't let him return it

We've created a project home on Codeplex

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My laptop was damaged in the post, but who's responsible?

Audrey Munday's son sent her a laptop in the post, but when it was damaged on arrival the Post Office refused compensation

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Comet on the brink of administration

Electrical chain could shut up shop with loss of over 6,000 jobs

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O2 causes outrage by doubling roaming costs – or does it?

Juicy story before fact-checking in tech press shocker

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OFT leads Christmas shopping advice with web quiz

OFT hopes quizzes will help shoppers avoid disputes and disappointment in run up to Christmas

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Virgin Media lashed over misleading broadband advert

Advertising Standards Authority says Virgin broadband flyers misled over the coverage of its fibre network

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Ofcom to inspect terms of fixed-price mobile and broadband deals

Watchdog launches probe after 1,600 complaints that Vodafone, Orange, Three and T-Mobile raised cost of so called fixed-price contracts

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