US consumer law is different to that in the UK and UK customers ordering from American websites will not be protected by our laws
Contact one of the UK's two telecommunications ombudsmen if your internet service provider is not responding to complaints
Can a retailer offer vouchers in place of a refund for a product that is found to be inherently faulty?
Phonepayplus issues biggest ever fine and orders company to refund victims
More than a third of top online retailers mislead customers with inaccurate information about the law
Use Assistive Touch to avoid using the Home button until you can arrange a repair or replacement
Communications provider's report shows people have problems with BT, Talktalk, Orange, Vodafone, 3UK, T-Mobile, Orange and Virgin Media
We've created a project home on Codeplex
Plusnet customers have had problems sending emails after the company was blocked blocked by a security firm
Auction site spells the end for tarot readings, fortune telling and spell-casting offers
A reader bought an electric razor, but the seller claimed the buyer would have to pay a restocking fee to return the item. So what does the law say?
Southampton council told not to force drivers to record passenger conversations
Consumer Focus compiles guidance for those accused of illegally downloading Ben Dover porn videos
A customer of the financially troubled store Game has his store gift card refused as a form of payment
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