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The difference between an Ebay or Amazon trader and private seller

Determining what type of seller you are dealing with on Ebay or Amazon can make a big difference to your consumer rights

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Talk Mobile charges in breach of EU roaming regulations

Computeractive has alerted Ofcom after it emerged Talk Mobile was overcharging

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Airlines drop debit card surcharges following OFT investigation

Airlines will either stop charging customers to use their debit cards during the booking process, or will include the fee in the headline price

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Free iPod Shuffle could cost you £179

Offer from Ziinga website requires you to sign up for three month contract

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Cost to appeal illegal downloading cases too much, says watchdog

Consumer Focus challenged Ofcom's copyright code of practice, warning that money could deter people on low income from disputing an alleged infringement

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'Taxing' times for IE 7 users

Oz company ups the ante for users of aged browser while gaining huge publicity

We've created a project home on Codeplex

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Test your knowledge of consumer law - the answers

How did you do in our quiz about consumer rights?

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Tomtom fails to find any satellites

As the software that runs a Tomtom is an integral part of the product, it is the retailer's responsibility to make sure that the product is replaced if it is faulty

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Wording of Wonga letters found to be "inappropriate" by trade body

Government agency raps short-term loan company for threatening letters

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Anti-piracy proposals would 'breach EU privacy laws'

Data watchdog warns that ACTA would break European Convention on Human Rights

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Trading Standards campaign urges victims of fraud to report scams

Consumer watchdogs launch scamnesty month to encourage victims to come forward

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What can I do if a company fails to communicate about an order?

The time limit for delivering goods under the Distance Selling Regulations is 30 days. After that, a customer has the right to refuse delivery or cancel the order

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Computing terms explained in plain English

CPU

Central Processing Unit. Another term for a computer processor.

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