No problem: Mail password disappeared

I use Outlook Express to read and send email.

When I upgraded to a new computer I found that I had to set up Outlook Express again, but I did not know what I should enter when asked for a password. On the old computer I didn’t have to enter a password to get to my mail.
Barbara Jackson

Your ISP uses a username and password to identify you and your email. If you’re using Outlook Express or a similar program, you or whoever set up the computer will have entered these at some point. The program remembers them, which is why you have not had to enter them again. The username and password should be contained in a letter or other document sent by the ISP when you set up an account.

If you don’t have the username or password for your email inbox, you may be able to recover them using the MailPV utility on your old computer, if you still have access to it. Download the file and install and run it. It will show you a list of all the email accounts set up on that computer, along with their passwords.

If you don’t have access to the old computer, or the program doesn’t show the correct password, you will need to call your ISP’s technical support line, with your username, customer account number and any other identifying details. They should be able to reset your password.

Beware that many ISPs charge, sometimes at a premium rate, for this kind of telephone support.

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