Growing web rage experienced by online shoppers

North-south divide for online shoppers

Written by Dinah Greek, Computeractive

UK consumers from the north of England and Scotland are most likely to be prone to 'web rage' when shopping online.

This is according to a regional study carried out by web testing company SciVisum, which looked at online shopping habits.

While some frustration is experienced by all Brits who shop online, the research found that people in the North East and Scotland are the least tolerant of poor website performance.

Advertisement

Almost a quarter in these regions declared they would never return to their favourite site again if performance was bad, versus an average of six per cent elsewhere acording to the study of 1000 people carried out in April this year.

Over three-quarters of online shoppers all over the UK, however, are growing increasingly intolerant. The main gripes are website crashes and the lack of telephone support.

Rather than continue to face these problems, they will either turn their back on a favourite company for a competitor or threaten to return to the high street. One in three would refuse to give even their favourite website more than a second chance.

Other major irritations for online shoppers include complicated registration processes which accounted for nearly half (47 per cent) of complaints, closely followed by the inability to find information (46 per cent) and amend orders (45 per cent).

Although Northerners were found to be most prone to web rage they also tend to be the biggest online spenders; shoppers in the North West are the most willing to buy houses online.

The Scots apparently buy the most extraordinary items - with admitted purchases from respondents including buying an absinthe-making kit, a fat suit and an ant farm .

Conversely, while the most forgiving consumers live in the South, they also spent the least online.

They also tend to be the most conservative shoppers, with those in the South West going for practical goodies such as hubcaps and those in the South East having a penchant for luxury items such as vintage champagne and silk pyjamas.

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive Back Issue CD-Rom 11
All 26 issues of Computeractive from 2008 on one CD-Rom.

Ultimate Guide to Free Computing
Find out how you can get free software, services and more!

Create your own calendars softwareCreate your own Calendars
The fun and easy way to create your own calendars!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Book Review: Don’t spend a dime

We all want to save money at the moment, and computers can certainly get expensive. Hardware is always going to cost money...

Download Junkie

Download Junkie

Your daily dose of download discussion

Cyberlink release PowerDVD 10 & it's in the V3 Software Store

With laptops growing in size and many of us keeping a desktop computer in our bedroom, there's no reason why you couldn't...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Investments Limited 2010, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093

Search computeractive.co.uk
opfine.com - markets sentiment analysis