Consumers should not fear a sharp rise in incidents of phishing, according to
the banking organisation APACS.
The House of Lords Science and Technology Committee reported this week that
incidents of phishing - when criminals attempt to trick people into revealing
confidential information by email, had risen by a factor of eight between
January 2005 and September 2006.
The Lords' committe questioned APACS as part of an investigation into
internet security for consumers, and the procedures the financial industry in
the UK had put in place to protect customers.
Colin Whittaker head of security at APACS, said criminals had boosted the
amount of phishing emails sent randomly to consumers because greater awareness
of the problem had led to a drop in responses.
He said: "It is an indication of the banks success in combating phishing as
the less successful phishing emails are, the more need to be sent out."
Outlining the size of the problem, he said: "Phishing accounts for anywhere
between a quarter and half of the attacks that we see that cause losses on
customer's accounts."
This theory was backed up by Sandra Quinn spokeswoman for APACS. She said:
“Half year figures for 2006 and the figure stood at £22.5m, an increase of
slightly more than half on 2005. The rise won’t be as high in percentage terms
as the rise in 2005.”
However, when pushed by the Lords to name the banks that perform worst in
dealing with phishing attacks, APACS was reluctant to point the finger.
Whittaker said that it was unfair as “certain banks are attacked more in the UK
than others depending on their branch size".
It said: "Fraudsters are very aware of the kind of banks that we bank with so
they tend to attack the banks we use most often so it’s often the well known
high street banks that come under attack.”
APACS also pointed out that although banks do not have to, they current
refund victims of online fraud. This, Quinn hoped would, “give consumers more
online confidence".
Sandra Alzetta, vice president for Consumer Market Development at
Visa
also shared this view, telling the committee that Visa were also trying to keep
customers safe from online fraud and give them more confidence online.
“From an online shopping perspective we know there are some huge benefits to
the consumer from online shopping, but we do a lot of work in this area and we
know there are still some concerns about security so we’re doing a number of
things there to do with verification,” she said.
Verified by Visa is a new security scheme, which consists of a pop-up window
from Visa after you complete an online transaction. It prompts you to verify
passwords and personal details, it is according to Alzetta “very similar to
what’s happened on the high street… with chip and pin.”
Reader comments