The public will no longer be able to report online card fraud to the police

Prime Minister petitioned over police's online card fraud role

Fraud specialists ask PM to reverse decision removing police as first port of call

Written by Dinah Greek, Computeract!ve

Online credit card fraud specialist Early Warning has launched a petition on No 10's website calling on the Government to reverse a Home Office decision to change reporting procedures for online card fraud.

The change, which came into force on 1 April, means people no longer report cheque or card fraud to the police. Anyone who is a victim of this type of crime is now being told to report it to their bank or building society only.

The Home Office told Computeractive, when it broke the story back in February, that the changes brought in under the Fraud Act 2006 would make it easier for consumers to report online fraud.

Advertisement

They will still be refunded by the bank unless it can be proved they were negligent with their card details.

A Home Office representative said: "Police forces at present will often not confirm a crime has taken place before they have had this confirmed by the financial institution that has issued the card …[making] financial institution the first point of contact [is] removing an unnecessary layer of bureaucracy and making it easier for customers."

Online payments organisation Apacs said banks will still ask the police to investigate large cases of credit card fraud.

However, after we ran the story, we received phone calls from serving police officers, who told us they had no idea this change in reporting procedure was going to take place and they expressed deep concern.

This concern was also echoed by security companies such as Early Warning. It believes that because it will now be up to financial institutions to report these crimes to the police, crime figures will not truly reflect the seriousness of the crime.

Andrew Goodwill, managing director of Early Warning, said the move is downgrading card fraud from a crime to an industry problem. He queried whether the banks would have the incentive to report these crimes to the police.

The petition asks the Prime Minister to instruct the UK Police to again be part of the reporting procedure and actively investigate credit card fraud / online auction fraud.

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

Computeractive CD Rom 10
All 26 issues of Computeractive from 2007 on one CD-Rom.

Ultimate Guide to PC Troubleshooting
Everything you need to know to solve your PC problems.

Create your own calendars softwareCreate your own Calendars
The fun and easy way to create your own calendars!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Standards for standards

08 Jan 2009Maybe the recession has forced vendors to appreciate the value of a grown up attitude to standards. Panasonic's approach to an industry-wide...

Download Junkie

Download Junkie

Your daily dose of download discussion

Manage your projects more effectively using Task Coach

08 Jan 2009When undertaking a new project at home or at work, outlining the tasks required for completion is a good place to start,...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Ltd. 2009. Incisive Media Limited, Haymarket House,
28-29 Haymarket, London SW1Y 4RX, is a company registered in the United Kingdom with company registration number 04038503

Search computeractive.co.uk