Businesses are putting customers' privacy at risk by failing to properly
erase sensitive data before disposing of PCs, the Information Commissioner's
Office (ICO) has warned.
Companies that only erase data or format the disk on a PC before disposing
of it are breaking the Data Protection Act, the ICO said, as this procedure can
leave data on the disk surface.
The warning from the ICO follows
research from Lenovo which found that of
300 UK businesses surveyed nearly one-third admitted to disposing of PCs
containing sensitive data without securely deleting it.
This ranged from old emails containing customers' confidential legal details
and financial information such as credit card numbers and personal banking
information.
Lenovo said only a fifth of businesses had policies in place to prevent
employees storing and retaining such information or offered training on how to
dispose of data correctly.
The ICO said this was “unacceptable”, with a representative telling
Computeractive: “It is essential that companies have appropriate procedures in
place to ensure that personal records on computer hard drives are rendered
unrecoverable when they dispose of computer equipment.”
The ICO warned companies hoarding such information could land themselves in
hot water. “Under the Data Protection Act companies have a duty to store
personal information securely and delete it when it is no longer required."
Jemma Smith, spokeswoman for the UK Payments association,
APACS, agreed: “Under the Data
Protection Act and Banking Code, businesses are not allowed to hold onto certain
financial information.
"This includes the three digit security number on the back of a card used for
non face-to-face transactions and the account number.
“Scheme rules mean that if a business or retailer is found to store these
then they could have card payment options taken away from them. They could also
be prosecuted by the ICO for breaking the Data Protection Act.”
Smith also moved to reassure the public that while most of the unwiped data
on PCs including financial information would not lead to ID theft on its own.
“Whilst it is not good news that companies are being careless with customer
information, what we must remember is that a credit card number or an address
alone are unlikely to lead to ID theft. Much more is needed,” she told
Computertactive.
As well as advising businesses to begin to educate their staff on the
importance of data wiping, she also outlined precautions the public could take
to ensure that they stayed safe.
If you intend to discard an old PC and do not want to risk your data being
exposed, follow our
free guide to securely deleting data from a hard disk .
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