More people in disadvantaged groups are taking up telecoms, the internet and
TV services, according to Ofcom.
The telecommunications regulator's second annual research and policy
evaluation
report,
which looks at how disadvantaged people - including the elderly, disabled and
low-income earners - found that more over-65s and low-income groups had taken up
mobile, broadband and digital TV services since 2006.
Ninety-eight per cent of households now have digital television and more
people with hearing impairments are using mobile phones; an increase by just
under a fifth since 2006.
Ofcom said affordability was no longer the most significant barrier
preventing people in low-income groups taking up communications services.
The increase is partly due to the better availability of pay-as-you go
options and the large amount of competition in the market, which contributed to
driving prices down. Ofcom said as a result a typical "basket" of residential
telecoms services costs had been reduced to £69.85 a month - £35 less than in
2002.
The report also found consumers had more choice this year when it came to
bundles of products and services, with 40 per cent of households taking more
than one service from the same provider. This number was up by a third on 2006.
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