BT cuts Redten service

BT Wholesale terminates services to the ISP after its failure to pay bills

Written by Dinah Greek, Computeractive

Redten Communications, the internet service provider (ISP) that offered customers a free notebook PC, appears to have ceased trading.

One reader wrote in to say he had received notification from BT Wholesale on Monday afternoon advising him that it has stopped providing a service to Redten. The ISP used BT Wholesale ADSL lines to provide broadband services to its customers.

We contacted BT for verification and it told us in a statement that it "can confirm that Redten Ltd's service has been terminated as a result of its failure to meet its financial commitments with one of BT Wholesale Broadband's customers (BT Wholesale White Label Managed Services).

Advertisement

"Redten customers are being automatically redirected to a web page informing them of the termination. The web page also allows them to generate a migration authorisation code (MAC) instantly (they simply click on a button to obtain their MAC there and then) so that they can then give this to the new ISP of their choice."

However the note from BT Wholesale is the only official communication Redten customers have received. The Redten website is still live and taking orders.

We tried calling the sales team and a recorded message told us our call would be answered but after 20 minutes we gave up. We then tried the premium rate broadband support number but this was unobtainable and we have also emailed the company for clarification.

Redten was set up in 2006 under the umbrella of defunct electronics retailer Watford Electronics. This company, which owned the Saverstore online retailer, went into administration in February 2007. Financial services firm Smith & Williamson was appointed as administrator and sold on certain assets, such as desks, chairs and customer lists, to a company called Globally Ltd.

However Redten was not part of the buyout and continued to trade as a separate company.

Tags:

Reader comments

More from Computeractive

News

The latest home computing news

Downloads

The best PC tools, applications and more

Reviews

Independent opinions on new hardware and software

Step-by-step guides

Easy-to-follow projects with pictures

PC Help

Solve PC problems with our Q&A

Videos

PC projects demonstrated and product reviews

Articles

An in-depth look at how to get the best from your PC

Magazine

What's coming up in Computeractive

Forums

Get help with your PC problems from our readers

Competitions

Your chance to win computing prizes

Shopping

Great deals on products, services and more

NEW! Computeractive CD Rom 11
All 26 issues of Computeractive from 2008 on one CD-Rom.

Ultimate Guide to Disc Burning
Everything you need to know about creating your own discs.

Create your own calendars softwareCreate your own Calendars
The fun and easy way to create your own calendars!

Computeractive - Issue 280Computeractive Back Issues
Missed an issue? Click here to find a back issue

Blogs

Windows Watch

Windows Watch

Keeping an eye on the latest XP and Vista news

Outlook 2007 email controversy

One of the major changes in Outlook 2007 had nothing to do with the Ribbon but that Word was used to display...

Download Junkie

Download Junkie

Your daily dose of download discussion

Backup important data with SyncBack SE

Keeping certain files backed up helps to keep items safe in case anything disastrous happens to your computer, but although most of...

Advertisement

Free email newsletters

Techno babble demystified...

[Display all definitions]

Or type in any computer-related word and click "Go"

Advertisement

Computeractive is not reponsible for content of Google adverts

Primary Navigation

© Incisive Media Ltd. 2009. Incisive Media Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, is a company registered in England and Wales with company registration number 04038503

Search computeractive.co.uk