Simple clear advice in plain English

Latest Consumer rights articles

Who should replace a faulty kettle?

A kettle should certainly last longer than six months, but should the manufacturer or the seller honour the warranty?

  • Web
  • 17/04/2012
deal maker content image
deal maker content image

Do I have to keep accepting repairs rather than a replacement PC?

If a PC is repaired lots of times under an extended warranty, when can you get a new PC?

deal maker content image

Is the issue with my Nvidia motherboard an inherent problem?

Although HP issued an alert about motherboard problems, this limited offer has long passed. Mr Anderson first needs to find out if his laptop is one of the affected

deal maker content image

Is it legal to sell digital downloads?

The law says it is illegal to sell anything that has been digitally downloaded, but the new European Consumer Rights Directive is seeking to change this

Competition

Club Exclusive: Win a Retrak accessory bundle for your laptop or Amazon Kindle

These packs of retractable cables won’t leave you in a knot

deal maker content image

Why can't I claim the cashback?

Conflicting information from Dabs and a lost invoice resulted in problems claiming cashback offered with a Toshiba laptop purchase

deal maker content image

Can I claim costs if I haven't received goods I ordered?

Non-receipt of goods following confirmation of an order isn't necessarily breach of contract if no money changed hands. We explain this complex legal situation

  • Web
  • 02/04/2012
deal maker content image

Why have I paid twice for delivery?

Delivery charges are always added to the original bill, so it is very unusual that the UPS courier would ask for delivery charge payment too. We investigate the case

  • Web
  • 31/03/2012

This useful planning tool is now on sale from Amazon in the UK

deal maker content image

Will Paypal give me a refund for the fake Adobe software I bought?

Paypal does not cover intangible goods in its buyer protection but, if the software proves to be counterfeit, selling it is fraudulent and the matter becomes crime

  • Web
  • 23/03/2012
deal maker content image

Can I get out of my ISP contract?

A verbal contract is as binding as a written one, but slamming is unacceptable

  • Web
  • 22/03/2012
deal maker content image

Should Sony still support my sat-nav safety camera updates

The 'lifetime' of a device is open to interpretation, depending on whether you are the consumer, the manufacturer or even - should the case go to court - the judge

deal maker content image

How can I be certain I've really won an auction on Madbid?

Contracts made online are a murky issue and a loophole in the Gambling Act leaves the way clear for Madbid to let several people think they've won an auction

  • Web
  • 19/03/2012
deal maker content image

Protect yourself from phishing emails and fraudulent phone calls

No matter how careful people are about their personal details, phishers have no qualms about trying to get them from you. We explain how to stay safe online

deal maker content image

HD TV – ready or not quite there?

The terms HD Ready and Full HD are easily confused, so it pays to delve deeper behind the words of an advert to make sure you know exactly what you're buying

Best deals on the web

img

Apple iMac 21.5" (MC309)

£926.40- Buy it now

img

Dell Inspiron 620 ST Intel Core i3-2100 3.10GHz / 3GB / 500GB / DVDRW / Win 7 Home Premium

£329.00- Buy it now

img

ZooStorm 7877-1023

£386.38- Buy it now

Free newsletters

Computeractive Weekly

A weekly update on our latest articles, videos, competitions and more

> Subscribe now

Computeractive Direct

A weekly update of software and gadgets deals from Computeractive

> Subscribe now

Question & Answer

Q.Why are some of the keys on my keyboard doing strange...

> Read the answer

Q.Is my phone’s Bluetooth any use?

> Read the answer

Q.Can I switch boot drives so that I can work on older...

> Read the answer

Latest issue & subscription deals

Poll

Are you concerned about viruses that target mobile phones?

Jargon Buster

Computing terms explained in plain English

CAD

Computer Aided Design. Software used to create 3D models.

Great shopping deals from Computeractive