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Consumers can claim back the money for faulty items or items that were not received from a retailer that has gone into administration
If a card transaction goes through twice, contact the website you are purchasing from to explain the situation and ask for a refund
Report marketing companies who make nuisance phone calls to Ofcom
If a shop stops accepting vouchers, it is easier to claim back the cost if you paid by debit or credit card than if you paid in cash
Many warranties don't cover cables and other accessories, but some do
If an item is lost in the post, there is no legal obligation for an online retailer to offer a refund
How to protect yourself from sales scams, including making secure payments and avoiding hidden costs
We've created a project home on Codeplex
If you bought something in cash and lost the proof of purchase, it can be difficult to return it if it goes wrong even if it is within warranty
What to do if you are stuck without internet service and are between contracts with different providers
What can you do if a technical support assistant's mistake causes problems with your computer, costing you time and money?
The retailer is not breaching UK consumer law, but its returns policy is misleading
What to do if a seller does not do what they promised and stops answering emails
Future-proof is a term used often in the technology industry, but is there any truth to it? We explain
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