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Latest Consumer rights articles

Why has my new Uniblue software failed after working for a month?

There is no apparent reason for the failure of Uniblue's software that we can see, other than a possible conflict with another, more recent download or PC upgrade

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Is my wireless problem an inherent fault and how do I prove it?

If a company tells you there is nothing wrong with your computer but you disagree, the Sale of Goods Act gives you some options so you get recompense

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Why does my extended warranty start on the day of purchase?

Should an extended warranty begin on the date of purchase or date of delivery?

  • Web
  • 31/01/2012
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Are my copies of Windows illegal?

To prevent counterfeiting Microsoft now only issues recovery disks

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Confusion over online book offer

When is a promotional price not a promotional price? Mr Bell must now prove he was unaware that there was only limited stock of the book he wanted to buy

  • Web
  • 21/01/2012
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Golf game lands player in a bunker

An invalid serial number rendered the game unplayable, but recent rulings says that there is no transfer of property with software, therefore no exchange of goods

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My HP Photosmart printer's touchscreen has stopped working

Is the fault is fair wear and tear or accidental damage?

Keep your stress levels down by clearing emails out of your inbox

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Am I entitled to the German two-year warranty for my new PC?

Even though his new computer is being shipped from Germany, Mr Harwood won't be entitled to the German warranty as companies offer the terms it feels are right

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What's the difference between a PAC and a MAC code?

A MAC code is for migration from one ISP to another and a PAC code is for mobiles. Mr Parson should be able to get his PAC code from T-Mobile easily

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AVG Internet Security 2011 and Windows XP don't mix

Despite Mr Nelson being unable to use the security software he downloaded and returning the original backup disk, he is having trouble getting a refund from AVG

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Power button not fit for purpose

If the fault with the on/off button of the monitor is found to be inherent, CCL will refund the cost Mrs Cusworth incurred in returning the monitor to them

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Why has our local cricket club's domain name been sold?

Unpaid ongoing fees will cause ownership of a domain name to lapse. Someone else can then buy the name and ask you for an exorbitant sum to get it back

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New printers are often sold with very little toner in the cartridge

It is common for printers to be sold with very little ink in them. Always read the small print on the outside of the box to see exactly what is inside before you buy

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CAD

Computer Aided Design. Software used to create 3D models.

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