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Tony Barker bought a Huawei Ascend G300 from Vodafone, but when it developed sound problems the company wouldn't let him return it
Audrey Munday's son sent her a laptop in the post, but when it was damaged on arrival the Post Office refused compensation
US consumer law is different to that in the UK and UK customers ordering from American websites will not be protected by our laws
Contact one of the UK's two telecommunications ombudsmen if your internet service provider is not responding to complaints
Can a retailer offer vouchers in place of a refund for a product that is found to be inherently faulty?
Virgin Media customers have had problems with the new Super Hub
Cold-calling scams are still a common problem - find out how to deal with them
We've created a project home on Codeplex
When Mrs Ansel sent the charger back to Acer, the company claimed it had received the wrong one, and charged her for a replacement
Amazon replaced a faulty Panasonic DVD player with a one-year warranty but insisted the guarantee had ended when the new item broke five months later
Some cold callers tell people their computer has been infected with a virus before asking for money to put it right – don't fall for the scam
We explain how the national help service for fraud and web crime works
Plusnet customers have had problems sending emails after the company was blocked blocked by a security firm
Vat for customers buying from websites based overseas may bump up the price of goods – but this shouldn't be a problem for downloads
Q.Why is Windows Backup skipping files?
Q.Why do my scanned documents display gibberish?
Q.How can I convert MTS files to edit in Windows Movie...
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