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Although the retailer is not responding to either email or phone, Mr Stubbs should start his claim with Paypal so he doesn't fall foul of the 45-day cut-off period
Paying for an online purchase through Paypal using a credit card removes the protection of the Consumer Credit Act entirely – so it's a case of caveat emptor
Even though the hinges were faulty when the laptop was purchased, Mr Rose lost his right to have PC World mend it after he attempted a repair himself
Our answer about how many repairs a customer should have to accept failed to state the case as it stands north of the border. We explain the current position
How did you do in our quiz about consumer rights?
As the software that runs a Tomtom is an integral part of the product, it is the retailer's responsibility to make sure that the product is replaced if it is faulty
Changing ISPs can be fraught with complications, especially if it's done online
We've created a project home on Codeplex
A kettle should certainly last longer than six months, but should the manufacturer or the seller honour the warranty?
If a PC is repaired lots of times under an extended warranty, when can you get a new PC?
Although HP issued an alert about motherboard problems, this limited offer has long passed. Mr Anderson first needs to find out if his laptop is one of the affected
The law says it is illegal to sell anything that has been digitally downloaded, but the new European Consumer Rights Directive is seeking to change this
Conflicting information from Dabs and a lost invoice resulted in problems claiming cashback offered with a Toshiba laptop purchase
Non-receipt of goods following confirmation of an order isn't necessarily breach of contract if no money changed hands. We explain this complex legal situation
Q.Why is Windows Backup skipping files?
Q.Why do my scanned documents display gibberish?
Q.How can I convert MTS files to edit in Windows Movie...
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