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Delivery charges are always added to the original bill, so it is very unusual that the UPS courier would ask for delivery charge payment too. We investigate the case
Paypal does not cover intangible goods in its buyer protection but, if the software proves to be counterfeit, selling it is fraudulent and the matter becomes crime
A verbal contract is as binding as a written one, but slamming is unacceptable
The 'lifetime' of a device is open to interpretation, depending on whether you are the consumer, the manufacturer or even - should the case go to court - the judge
Contracts made online are a murky issue and a loophole in the Gambling Act leaves the way clear for Madbid to let several people think they've won an auction
No matter how careful people are about their personal details, phishers have no qualms about trying to get them from you. We explain how to stay safe online
The terms HD Ready and Full HD are easily confused, so it pays to delve deeper behind the words of an advert to make sure you know exactly what you're buying
We've created a project home on Codeplex
We explain whether consumers still get rights other than the manufacturer's warranty if they purchase a three-month-old laptop that then goes wrong
There is no apparent reason for the failure of Uniblue's software that we can see, other than a possible conflict with another, more recent download or PC upgrade
If a company tells you there is nothing wrong with your computer but you disagree, the Sale of Goods Act gives you some options so you get recompense
Should an extended warranty begin on the date of purchase or date of delivery?
To prevent counterfeiting Microsoft now only issues recovery disks
When is a promotional price not a promotional price? Mr Bell must now prove he was unaware that there was only limited stock of the book he wanted to buy
Q.Why is Windows Backup skipping files?
Q.Why do my scanned documents display gibberish?
Q.How can I convert MTS files to edit in Windows Movie...
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