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Golf game lands player in a bunker

An invalid serial number rendered the game unplayable, but recent rulings says that there is no transfer of property with software, therefore no exchange of goods

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My HP Photosmart printer's touchscreen has stopped working

Is the fault is fair wear and tear or accidental damage?

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Am I entitled to the German two-year warranty for my new PC?

Even though his new computer is being shipped from Germany, Mr Harwood won't be entitled to the German warranty as companies offer the terms it feels are right

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What's the difference between a PAC and a MAC code?

A MAC code is for migration from one ISP to another and a PAC code is for mobiles. Mr Parson should be able to get his PAC code from T-Mobile easily

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AVG Internet Security 2011 and Windows XP don't mix

Despite Mr Nelson being unable to use the security software he downloaded and returning the original backup disk, he is having trouble getting a refund from AVG

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Power button not fit for purpose

If the fault with the on/off button of the monitor is found to be inherent, CCL will refund the cost Mrs Cusworth incurred in returning the monitor to them

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Why has our local cricket club's domain name been sold?

Unpaid ongoing fees will cause ownership of a domain name to lapse. Someone else can then buy the name and ask you for an exorbitant sum to get it back

We've created a project home on Codeplex

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New printers are often sold with very little toner in the cartridge

It is common for printers to be sold with very little ink in them. Always read the small print on the outside of the box to see exactly what is inside before you buy

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Don't buy a computer in Great Britain if you live in Spain

Buying a PC in the UK and then taking it abroad always causes problems if the PC subsequently develops a fault. We offer advice on where to go for help

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Monster Beat headphones from China cause a financial headache

Just because a company has a UK domain name, it doesn't mean it is based here and abides by our selling laws. Careful checks are needed before purchasing

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Should I worry about the guarantee on my replacement Tomtom?

Mr Benny had owned his satnav for almost a year so was only entitled to a 'fit for purpose' replacement of the same make and model or one acceptable to him

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Why did Talktalk charge me when my router was found not to work?

Although it seems odd that Talktalk sent out an technician to check the router, as he found it to be faulty Mr Graham should not have been charged the call-out fee

  • Web
  • 29/11/2011
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Western Digital wants to charge for lost data on new hard disk

Although Mrs Bell should have a separate backup of all her data, Western Digital has a duty of care for ensuring its software is fit for purpose. We take on the case

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Computing terms explained in plain English

Router

A device used to connect more than one computer or other device to the internet.

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