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Always test the goods you buy as soon as you receive them. If you buy goods through Ebay, consumer protection law cannot help you if you buy from an individual
Online retailers have an obligation to act as go-between for their customers and Saverpoint should have acted on Mr Hurl's behalf with CNM
If you buy something online and then find it's being shipped from abroad, the company should make this clear on its website
A reader is confused about whether his computer is worthwhile without Microsoft Word 2007, now that his free trial of the word-processing software is over
These packs of retractable cables won’t leave you in a knot
A reader bought software that won't work on his computer, and has had his money refunded. But the name on the refund is spelt wrong – what are his legal options?
Even though the company lists a UK address, if it is based outside the UK, it is outside UK legislation and your only hope is to return it and hope for a refund
The developers of Clipmate put a 2GB limit on clips, but as the software is a decade old, it would be hard to sue for loss of information
This useful planning tool is now on sale from Amazon in the UK
We believe that Avast's security software is good, so it is much more likely that there were incompatibility issues with previous anti-virus software
An LG fridge freezer bought over the internet from Appliances Online developed a fault that LG said could not be repaired, but getting a replacement is not that easy
Is it fair that Amazon imposes a time limit on a gift voucher being used?
An online order placed with Wantglasses did not arrive, but it's impossible to contact the company, despite the Ecommerce regulations requirements
A notebook computer is continually malfunctioning but the Ebay seller has disappeared, so getting a replacement is not an option
Is BT within its rights to offer a refund instead of a replacement?
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Old Street roundabout is being touted by the Government as the UK's answer to Silicon Valley, but it seems our best innovations are coming from all over the UK
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Computeractive Excel (2010) Online tutorialPrice: £19.99 |
Computeractive Word (2010) Online TutorialPrice: £19.99 |
Computeractive Powerpoint (2010) Online TutorialPrice: £19.99 |
Angry BirdsPrice: £9.99 |
Back Issue CD-Rom 14 (2011)Price: £15.99 |
