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Although Comet was within its rights to repair the initial fault, the company should now provide Mr Reid with a replacement as the fault has happened again
The US online company Mr Powell ordered his new power supply from is outside UK law, although its new UK website does fall under UK jurisdiction
Instead of accepting the cheaper replacement TV, Mr Hook could have quoted the Sale of Goods act, which states the replacement must be of comparable quality
Warranties are a minefield but Mr Mays' best course of action for a more generous settlement may have been to seek redress under the Sale of Goods Act
If the police suspect your computer has been used in a crime they will remove it for examination, but due to the backlog of cases it could be gone some time
A reader wants to know his rights when returning an item to an Ebay seller
Unless the purchaser has proof of purchase it will be almost impossible to get the goods replaced. A bank statement or credit-card receipt would be sufficient
We've created a project home on Codeplex
We answer a reader's query and explain the differences between retailers and manufacturers, warranties and guarantees and statutory law
As Mr Smith's presents were paid for in the States, he has no right to any refund. Also, UK Distance Selling Regulations are unlikely to cover purchases in the USA
It appears that Fonecraze is no longer trading and that, according to Trading Standards, Miss Smith is not only one waiting for the cash for her old phone
We doubt Ebay advised a trader to offer less than a full postal refund but, until we have the correct name of the company, we are unable to comment fully
Sales incentives sound like a good thing but are often very difficult to obtain. Mr Darby was attracted by HP's printer offer but is still awaiting his cash back
Although the pixels are dead, as Mr Davis has had and used the monitor for three years it will be up to him to prove it was in that condition when he bought it
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