IT Week: As managing director of web filtering specialist Bloxx, can
you tell me a little about the history of the company?
Eamonn Doyle: We were initially an academic concern and about three years ago
investors came on board to take our technology to market. We thought there was
scope to provide something more than the traditional software solution, which is
dependent on a database of URLs and purchased on a cost-per-user model. We
decided to turn that on its head and appeal to the people using and managing web
filtering in firms. Network managers have enough on their plate without having
to worry about web filtering. They want something that will do the job [of
filtering] so they can get on with more important work.
How has the content security market changed over the years?
In the late 1990s it made sense to build a database of [forbidden] URLs, but
with the massive growth of the web there are billions of URLs now, so you need
to complement this with lexical analysis. In addition, the web is a lot more
dynamic, changeable and self-administered now, user-generated content sites such
as MySpace are one example, so the idea of tracking traffic by the URL alone is
increasingly redundant. The URL database is a blunt tool.
Are there still web filtering specialists around that rely on URL
blocking alone?
It's one of the ironies of this game that the bigger the firm, the more they
claim to have and the less they actually have. In our experience an individual
can manually rate between 400 and 600 sites a day, while automated technology
can do closer to four million. Every week we identify an organisation claiming
to have real-time technology, but they donít.
So what drives investment in web filtering tools?
Different people in the organisation have different angles: the IT department
wants to get good value from what they're buying, and know theyíll be asked the
difficult questions if there is a security breach. HR and finance are interested
in a broad spectrum of legal requirements and productivity issues. A while ago
there was a disconnect between IT and the board, but Iím not so sure thatís the
case anymore; most organisations appreciate the need for co-operation.
How do you see the web filtering market developing?
There has been a lot of consolidation recently. Websense's agreement to
acquire SurfControl is particularly significant for us, because if you're at
number three in a market and one and two combine, you move up. End users are
unlikely to gain much from the deal, however. When Websense and SurfControl were
in direct competition, prices were very competitive, but thatís not going to
happen now. But itís not our job to educate the market, itís our job to offer a
mature alternative to first-generation web filtering. Weíre hoping to announce
significant expansion plans through organic growth in mainland Europe later this
year and the US at the start of next year.
Do you think the new Internet Explorer 7 toolbar will make web
surfing safer?
People should have multiple layers of defence so weíre quite happy to see
anything that provides a complementary layer to what we do. If Microsoft gets
involved it can only be good because it brings these security issues to light
and raises the profiles of firms like us that are involved with resolving them.
Do you regard your company as a possible target for
acquisition?
Not just now. We've still got a lot of value to add. If someone came knocking
one day and asked us nicely we might listen, but itís still too early.
Who is your primary point of contact in an organisation?
It is either the IT manager or the security officer, depending on the
organisation. Our products appeal to these people because of their simplicity.
They are out-of-the-box solutions offering automated reporting, and are far less
complex in terms of installation and licensing than many other solutions. By
automating the reports and directing them to the appropriate heads of
department, our product helps the IT manager do their job and fulfil all of
their requirements, and it removes them from the front line.
Do you have difficulty recruiting?
Not really. Technology and industry come together quite well in Scotland,
which is where weíre based. Scottish universities are very well organised when
it comes to getting industry experience for their students, and it's a two-way
street because they provide the industry [with talent] as well. But you have to
be careful when undertaking a project with a university because their definition
of a successful project is not always the same as a commercial one - it could be
simply to prove that something is not the right avenue to take. So as a business
you have to think carefully about what projects you get involved with and what
the return is.
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