|
|
|
Manufacturers inundated with phone calls
Customers trying to upgrade their recently purchased XP systems to Vista by cashing in their Express Upgrade coupons cannot do so due to massive demand for the update.
This morning Dell's and Toshiba's Vista-upgrade websites both displayed error messages and Moduslink, which was subcontracted by Microsoft to deal with the Vista Upgrade Express program (and directly handles all Mesh, Evesham, Acer and other smaller manufacturer's upgrades), was also unreachable.
Speaking about Moduslink to a disgruntled customer in our forums, a Mesh spokesperson said: "Since the release of Vista, the telephone number has been affected by the massive take-up. Yesterday the line went down completely. The lines will be upgraded and the number increased but this will take a day or so."
As of 1pm GMT today, the Moduslink telephone number (00800 666 44 666 – the double zero is not a mistake, it is a number based in Holland) is still shut, although the website appears to work.
Dell and Evesham were contacted about the programme, but no-one was available to comment.
Article tags
Related articles
From 3pm today, both Currys and PC World will be offering discounts on a large number of items
The Apple iPad may be leading the market but there are many other tablets out there waiting to take its place. We examine what's good and what's not so hot
Are you frustrated when your PC beeps, gives an error message and doesn't do what you want it to? We explain what these problems are and how to fix them
Q.Why can't my browser find the website address I typed...
Q.All updates have been downloaded, so why won't Windows...
Q.How do I stop Windows 7 search?
Be a money saving expert
Return of the Mac computer
The benefits of owning a smartphone
Choose Gold, Silver or Bronze membership
Save up to 40% on the cover price of each issue
Get access to the subscriber club exclusive website
Our price won't be beaten by any shop or website
Voice over IP. The routing of voice conversations over the internet, which is cheaper than the telephone...
|
|
|
|
|
Nikon Coolpix S570 BlackPrice: £66.99 |
Computeractive Ultimate Guide - Storage, Sharing & BackupPrice: £5.99 |
Back Issue CD-Rom 13 (2010)Price: £9.99 |
Hallmark Card Studio DeluxePrice: £15.31 |
Marine AquariumPrice: £15.41 |
Comment from Microsoft regarding Moduslink
Hi this may be old news to you but I found it interesting when I contacted Microsoft re moduslinks failure to send me vista. Having gone through the same process as I'm sure everyone else had of credit card details, proof of purchase and confirmation that all had been accepted and to just wait 4-6 weeks. When I started contacting Moduslink my details suddenly claimed that I had cancelled the upgrade. (Not so) I was to say the least not a happy person. When after weeks of no joy from Moduslink I contacted Microsoft UK on the 17th May 2007. Having never been impressed with Microsoft I was pleasantly surprised with the amount of help I have been getting from them. I was put through to a Special Response team member dealing with this problem ! He explained that Microsoft have a team working with Moduslink in Holland and at the last count the number of problems like mine was well over 100,000 just this supplier in Holland. He said that he would pass my details on and this should get a result but that it may take some time. Which considering how long I had waited was the only down side of the conversation. I still do not have Vista and I don't know if I every will or if I will get the postage and tax paid to Moduslink back. John Lawrence MBCS
Posted by JohnLawrence MBCS, 24 May 2007