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Review: Iris Accounts Office accounting software

An easy-to-use, well-featured finance package for small businesses

Based on the popular Iris Exchequer software, Accounts Office is aimed at the smaller business (between five and 50 employees) and, like its main rival, Sage Line 50, can be deployed in-house or by accountancy firms on their clients’ behalf.

Although it can be run on a single PC if required, Accounts Office is a true multi-company, multi-user solution, so you’ll need a Windows server or dedicated PC to host the central shared database.

However, SQL Server 2005 Express is included as part of the package and can be installed along with everything else when the setup program is first run.

The same PC can then be used to host the Windows-based client software, or it can be run remotely. Either way it’s very quick and easy to install, the only slight bugbear being a lack of support for Windows Vista.

We found the user interface straightforward, with a mix of customisable dropdown menus, quick-access buttons and keyboard shortcuts providing access to the familiar purchase, sales and nominal ledgers. A set of 13 templates makes it easy to configure, enabling it to handle a range of different company types, including service-oriented businesses.

Support and updates are included in all the prices quoted, and there’s an optional stock management module (£180 ex Vat per year), a multi-currency module (again, £180 ex Vat per year) and support for additional companies and users beyond the single-user licence included in the base package. Payroll isn’t an option, but Iris Payroll Professional (£700 ex Vat per year) can be integrated with Accounts Office, if required.

It didn’t take us long to get to grips with the way Accounts Office works, with plenty of wizards on hand to help with day-to-day transactions. Open period daybooks are used, making it easy to amend and reverse transactions, even after posting. Historical data is also maintained throughout, and there are lots of reporting facilities, including a custom report writer and the ability to generate HTML reports for intranet and email distribution.

Support for preprinted stationery comes as standard, and you can design and print your own, and automatically generate PDF documents for email distribution. Bank reconciliation procedures are pretty straightforward and it’s possible to import statements from most online services.

As with any accounts package, you’ll need to set aside a fair amount of time to enter all your company, customer, Vat and product data into Accounts Office. It’s not a huge task, but the package is aimed at professional bookkeepers so an understanding of accountancy terms and procedures is assumed ñ something newcomers could find offputting. For the smaller company with little or no in-house expertise, Iris Bookkeeping (£160 ex Vat) is a probably a better choice.

On the positive side, a comprehensive user manual is included and you can sign up for both online and traditional training courses. Another key feature is the ability for customers to synchronise data with their accountant. That makes it possible for professional advisers to help set up the package and remotely monitor day-to-day use. Data can be audited and adjustments made without having to shut down or post backups.
An online implementation is another option, while compatibility with the larger Exchequer solution should make for a simple transition, should you ever outgrow what Accounts Office has to offer.

Reader Comments

Too many bugs and no fixes in 2 years

Iris has some inherent problems. A bank reconciliation wizard that won't let you enter the statement balance until you have reloaded the screen up to 12 times and also a bank rec wizard that often rounds to the nearest pence incorrectly while the manual bank rec rounds correctly. Worryingly, it often messes up transactions for payment of import VAY/duty. If we import £1000 of goods, the duty may be £100 and the VAT 17.5 percent of goods + duty or £192.50. Iris often shows the VAT correctly on entering the transaction but when you go back to it, you see it has lost the VAT amount and not included it in the VAT return. These are not entry errors. Iris are aware of this but in 2 years, we have not had a single upgrade/bug fix?? Iris appear not to care so approach this product with caution.

Posted by Chris Johnson, 29 Sep 2010

IRIS Software not able to work with any computers / virus protection softwares

I have newly purchased an IRIS software and little did I know that it has so much problems that this software has. We were been told that it does import of data automatically - which it was not true and it was not something that is straight forward in practice. We then was told that the software will be iXBRL compliant which was not really true as there were several new releasese to date to try to fix some great problems that the software has. Why release something that is not completely working? Upon receipt of the installation CD, I have found myself spending the whole evening trying to make sense of the user manual (which was very roughly done without too much step by step progression). I ended up have to call the technical support and they spent hours to fix it for me (ie: from 8am in the morning till 3.30pm in the afternoon). They then told me that our virus protection software was too tough in rules that IRIS will fail. There is absolutely no way that one should turn off the virus protection these days so I have found myself facing the same problems again and again. Few hours each time asking for support whenever there is a new release. Another huge problem that I found is the unfriendliness of the technical support team who were just there to sale you the products rather than help you technically. When you have a question, they will try to push you to buy their training package + ask you to read the poorly written manual. On rare occassions, that you will have a good technical staff who will be able to answer everything that you ask in a straight forward sort of way. The software was quite expensive compared to SAGE for example but offers so much less. I found their sales staff are very friendly and helpful while it is certainly not carried through from the actual products. In addition, I do find some of the function pretty confusing and in some cases, that it was not working as it supposed to... For example, the backup function was completely non-existance on mine... I can't do back up using the software, I will have to get the technical support to load another piece of broken program to update. All of these issues really stops the business of moving forward I feel. I would recommend anyone who is thinking of buying IRIS - do think again or you will be like myself trying to fight fires with no tool at all.

Posted by Therese, 11 Aug 2011

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£528.75 (£450 ex Vat) per year - 8-user base system

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