If a product is inherently faulty, the consumer should not be out of pocket
Should a customer delete their data before sending a laptop to the insurance company?
Should a consumer be charged a cancellation fee when paying by Paypal for items not stocked in the UK?
Check the returns policy of the retailer if you receive two of the same item as a gift
A non-subscriber to Sky experiences problems when trying to complain after his neighbours' Sky installation is linked up to his Freesat service
Retailers are responsible for checking that the transaction details are correct to reduce the risk of fraudulent transactions
A working laptop cannot be rejected as not fit for purpose if software does not workwith the computer
Don't accept repeated repairs for goods that are continuously faulty
Subscriber asks to cancel broadband but is told he is in breach of contract
Following our investigations Tomtom reviews its Buyers Remorse process
A consumer has problems getting original delivery charges refunded
A customer has a problem with a repair shop and a damaged phone
What is the law surrounding refunds of extended warranties?
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Q.Why is Windows Backup skipping files?
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Q.Why do my scanned documents display gibberish?
Q.How can I convert MTS files to edit in Windows Movie...
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Matt Britland, head of ICT at Kingston Grammar School
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A Windows backup of system files and settings.
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