A problem with an iPod screen recurred in the replacement, but it's now out of warranty
Company makes it clear that it does not refund collection charges and will charge an admin fee
Cancelling an order outside office hours leads to a query over refund costs
Problems with Windows 7 upgrade kit prompts consumer to buy another copy
Software frustrations prompt consumer to request a refund, which is refused
What can you do if money has been taken after you cancelled an order?
A customer is charged for returning a faulty satellite-navigation device
Topping up credit on a mobile phone proves troublesome after the wrong amount is credited
We update a problem a consumer experienced with a computer that suffered a string of hardware failures
A Digimate TV is two weeks out of warranty when the disc drive fails
You have limited protection if there is a bug in a software product
The cable cabinet is so close, yet so far away
Is a smartphone a phone or a computer? We investigate
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Q.Why is Windows Backup skipping files?
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Matt Britland, head of ICT at Kingston Grammar School
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A technology for downloading files. Allows even very large files to be downloaded quickly.
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