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Up to four years cover for new, second-hand and refurbished electronic goods
If you pay full price for your latest piece of technology, you haven't been shopping around. We show you how to save money when buying your new gadgets
A reader wants to know his rights when returning an item to an Ebay seller
We doubt Ebay advised a trader to offer less than a full postal refund but, until we have the correct name of the company, we are unable to comment fully
A universal remote lets you control all your home entertainment from one place. Here's how to choose the right one
The Sale of Goods Act states that customers do not have to prove a product is inherently faulty during the first six months of ownership
If you click on the link in a phishing email, you could unwittingly find yourself part of a botnet. We explain what the cyber criminals are up to these days
Always test the goods you buy as soon as you receive them. If you buy goods through Ebay, consumer protection law cannot help you if you buy from an individual
A notebook computer is continually malfunctioning but the Ebay seller has disappeared, so getting a replacement is not an option
A recent court case has reminded consumers and websites that they need to check the terms and conditions of tickets carefully to avoid legal action
After selling a laptop on Ebay and following advice from that it was safe to have the buyer collect it from the seller's home, Paypal reversed the transaction
Getting redress depends on whether the Ebay seller is a private individual, sole trader or company, as different laws apply in each case
A reader has a problem with an undelivered iPhone
Q.How do I store musician and other information about...
Q.Why can't my browser find the website address I typed...
Q.All updates have been downloaded, so why won't Windows...
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