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Many people buying products online look at the photos uploaded by sellers before they read the description, so if your photo is bad, you may lose sales
If you're thinking of selling unwanted items online, it's easier than you think. Our expert sales tips will help you towards making a tidy sum from unwanted goods
Redress for damaged or failed goods from a company that has ceased trading is difficult. As long as payment was made via a loan or credit card, there is hope
A kettle should certainly last longer than six months, but should the manufacturer or the seller honour the warranty?
Conflicting information from Dabs and a lost invoice resulted in problems claiming cashback offered with a Toshiba laptop purchase
Non-receipt of goods following confirmation of an order isn't necessarily breach of contract if no money changed hands. We explain this complex legal situation
Delivery charges are always added to the original bill, so it is very unusual that the UPS courier would ask for delivery charge payment too. We investigate the case
If you run your own website you're bound to be interested in who visits the site and what they're interested in. A free tool can provide a detailed insight into them
Paypal does not cover intangible goods in its buyer protection but, if the software proves to be counterfeit, selling it is fraudulent and the matter becomes crime
We're all having to tighten out belts in the current economic climate, so we've listed 20 ways to save money – from checking prices online to simple haggling
Should an extended warranty begin on the date of purchase or date of delivery?
When is a promotional price not a promotional price? Mr Bell must now prove he was unaware that there was only limited stock of the book he wanted to buy
Just because a company has a UK domain name, it doesn't mean it is based here and abides by our selling laws. Careful checks are needed before purchasing
Q.Why are some of the keys on my keyboard doing strange...
Q.Is my phone’s Bluetooth any use?
Q.Can I switch boot drives so that I can work on older...
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It's possible to cancel your TV licence, save a heap of money and still watch TV legally – although not in real time. We explain exactly what you need to do
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